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How do I go about getting a replacement?

9 years ago
We ordered 2 sets of Lem barstools. 2 of the 4 stools came in damaged (scratched). We've been trying to get replacements for about 3 weeks now and haven't been successful. We've emailed in photos of the damage several times and the customer service rep keeps saying that they have not been received. We need the replacements ASAP. How can we make this happen?
LEM Acrylic Bar Stool in Clear · More Info

Comment (1)

  • PRO
    9 years ago
    last modified: 9 years ago

    Hello, Thank you for your question! Please contact orders@houzz.com to get our contact in reference to all Claims'/Warranty requests . Please be sure to include the pictures and order number.