Thanks for your interest in our item. Dimension of this item listed as below:

• Overall Dimension: 10x10ft
• Trim Size: 9.6x9.6x2.3ft

Please kindly check if this item fits your needs. Thank you.

Should this cover fit another 10x10 frame other than EZ Up?? And if your cover is not a 10x10, how can it fit a 10x10 frame??

We are sorry for any confusion here. We list it 10 X 10 because almost all tops on market are listed this way. Buyer needs to select the top based on the actual size. Feel free to contact us if you have any questions.

I purchased the replacement cover based on my frame which is a 10x10. The cover you sell says replacement cover for a 10x10 frame. It does not fit when the finished product is 9.6x9.6. If the actual size of the cover is not 10x10, is should not be sold as a 10x10. I have two covers I can't use on my 10x10 frames because of this.
How do you suggest this be resolved? If you have a cover that will fit a 10x10 frame, I am willing to exchange what I have for them. Otherwise, I would like a full refund as stated in many messages ago.
Please advise!!

These are your messages concerning this situation. Having the canopy slightly smaller than a 10x10 does me absolutely no good. In your own words you state it is "slightly smaller". I would like to get an address to send these both back for a full refund and shipping charges due to your own statement that they are slightly smaller even though they are advertised as 10x10 replacement covers. Had it said anywhere in the ad that they are slightly smaller than the standard 10x10, I would have asked more questions before purchase.
Please provide me with an address and what is necessary to return these two items for a full refund plus shipping charges since it is your company that mis-stated the information about the replacement cover as proven below:

Yescom

Nov 15, 23:16 PST

Dear Amanda,

We are quite sorry to know that. So in this situation, would the customer like to return it for a full refund？Please kindly advise and we will help accordingly.
Feel free to contact us if there is any question. Have a wonderful day!

Sincerely,
Sam-YesHome Customer Support

Amanda S. (Houzz)

Nov 15, 18:02 PST

Hello Diana,

The vendor has contacted me back stating the canopy replacement you have purchased should work on any pop-up cover and the size is slightly smaller than 10x10.

Please let me know if you are wanting to return them at this time, I can begin that process for you as well. Sorry for the delayed response, I have moved this ticket to an urgent status.

Thank you.

Thank you for your question. We are sorry that this has been bothering you continually. A message on our return policy has been sent to you via Houzz messaging system concerning your order. We would like to help you fix this as soon as possible. Feel free to contact us if there is any question.