Hello Arthur Yovino, we sincerely apologize for the delay as our customer service team is experiencing a high influx of inquiries. We have located your case in our system and will proceed with further assistance.

Beware, for anyone considering a z-line product, their warranty period is extremely short, not industry standard. For example, their stove/oven range only has a one year warranty. Read the warranty before you buy: https://zlinekitchen.com/warranty-policies.

If you care about your ability to stay alive then stay away from ZLINE. We bought our stove in 2019 and have received recall notices two years in a row. December 2022 and now again in December 2023. Both of them told us that we may have been exposed to CARBON MONOXIDE POISONING and to stop using our oven. Looking back we definitely experienced symptoms of mild CARBON MONOXIDE POISONING. We couldn’t figure out why some of us were so fatigued, or having headaches, fogginess of mind and or nausea. Now we're back to having partial use of our stove whilst cooking for a family of 7. The oven also cooks unevenly.

I just want ALLLLLLLLLL of my money back NOT the pro-rated refund ZLINE is offering. How dare they expose my family to toxic gases and then insult me with this pitiful excuse of a solution. They have the WORST customer service i have ever experienced, and im not exaggerating. After receiving the 2nd recall notice I called ZLINE and waited for 1hr, 21mins, 38 secs (see attached photo) and still didn’t speak to a human. When i got the first recall i called their customer support and no matter which option i selected the system hung up on me. Is this the kind of experience you want to have?

My intention is to print 1000 copies of the ZLINE recall notice and hand them out to Home Depot and Lowes customers who plan on buying appliances. I also plan on creating some signs and standing outside those stores until i feel satisfied.

Our experience with zline appliances continues to be positive. We purchased the 36” dual fuel range in 2021 and the microwave. I don’t bake often, but I

use the burners frequently. I do use a diffuser at times when I need to simmer. I chose a Bosch refrigerator (counter-depth) with pro-handles that match my range and a Bosch panel-ready tall tub dishwasher I’m thrilled with these. My dishes come out sparkling clean and DRY! So far, I’d choose all of these again.

We dont have a Z-Line range, but we do have thier stove hood/vent. It’s weak at best

We also have this stove since building our home in 2021. Customer service is very nice and will do what ever you need. Ours didn’t test for positive leaks , but we did have the part replaced the correct way. My service man said my seal around the oven door is brittle he said if you get them to send another one I will come back and replace that. I contacted zline and they said just get the replacement stove instead. So thats in the works. And of course we have a CO2 detector just incase. But it been fine. I also had a zline drawer microwave (2021) and the wheel broke on it they send a whole new microwave. With no problem at all.

We have had our Z-Line RA-36 for a year and had to call someone to fix it twice within the year. Each time it stopped heating up for the bake option. It is not self cleaning. Knowing what we know today, we would not buy this stove. Also we tried calling Z-Line to ask about the issue and opted for a call back after a long wait. They never called back.

Another year of throwing Christmas bakes out. So frustrating. Expensive ingredients wasted. Oven won’t hold temp which leads to linger baked times, dried out cookies. Not happy!!!!

Hello Angelia D, thank you for choosing ZLINE and for sharing your experience. Please do not hesitate to reach out with any questions!

Hello franacle, we are sorry to hear you are experiencing issues with your ZLINE product. For the best assistance please fill out a contact form, our Customer Experience team will be happy to assist: https://zlinekitchen.com/contact

Hello Dara Bergen, please let us know if you have any questions as our customer service team proceeds with assistance.

Hello Peggy Marlett, we sincerely apologize for the wait time as our customer service team is experiencing a high influx of calls. Please send us a direct message on our other social channels with your contact information.

Hello Karen Harmon-Whiteman, we sincerely apologize for this experience. We were unable to locate a case under your name regarding this issue. If you have not done so already please fill out a contact form here: https://zlinekitchen.com/contact. 

I have a Zline MWO-24 that was manufactured 2020. The control panel is out. My service technician said he called and waited 2 hours just for Zline to say they don’t have that part. So I called and “requested a call back” it had been a week. I also email a couple of time. Someone email me back yesterday and asked for a phone number. I replied and still waiting. I am on the phone with them and it’s approaching 1 hour.

I read enough on here to see that Zline is having an “influx high of issues” if Zline would have use better parts and test the product better then you wouldn’t have an “influx” of issue.

For a “Luxury” brand, it is not living up to it.

franacle what CFM is your range hood? I totally disagree with your comment about it being weak at best. I purchased a 1200 CFM hood to go with the RG36 range in 2020 and couldn't be happier with both of these items. The range has performed flawlessly for me and that hood will suck food right out of the pots! I have all the stray animals in the neighborhood hanging out under the exterior exhaust outlet on the side of my house! 🤣

Complaint - gas range leaks natural gas during operation causing family members sickness and imminent danger. Seeking resolution from company to repair or replace defective product.

1. Zline 36" gas range purchased from Lowes Home Center on 9/15/2022. Product leaked gas during first part of 2023 as identified by a handheld gas detector and family members experiencing headache, nausea and breathing difficulty due to presence of natural gas during gas range use.

2. Initial resolution after contacting Zline was a service call to Zline and in-home resultant product modification to lower gas range burner hood in oven.

3. Second resolution after contacting Zline due to continued gas leakage was a home service call to Zline and resultant product modification to upper gas range burner hood in oven.

4. Third resolution on 11/28/2023 was a request by Mrs. Long to Zline for a gas range replacement. At this time we found out the product was in manufacturer recall. 5. Zline responded with "Please confirm you would like our new SGR36 model...Unfortunately, the specific model you requested RG36 is out of stock and will not be coming back in stock." Replacement can take anywhere from 3 to 5 weeks and that the product should not be used.

6. 12/11/2023 Zline scheduled "Ryder Final Mile will be conducting the Deluxe Swap. Ryder will contact you at (xxx) xxx-xxxx to schedule the delivery & pick-up appointment; your reference # is xxxxxxx."

7. The new gas range was delivered and connected on 12/29/2023. On 12/30/2023 gas leakage was detected again by gas sensor and sickness to household members.

8. On Dec 30, 2023, at 3:45 PM I contacted Zline ?continues to leak gas causing illness

9. As of 1/2/2023 no Zline response via cell, text or email.

I have a Zline RA24 duel-fuel kitchen range with a 2021.3.1 date code. We have been having trouble getting the electric oven up to tempeture. Being as I am a mechanical engineer, I set out to find the source of the trouble. I found that the oven heating elements (high and low) each have two powered loops. In our stove, only half of the lower element was working. The reason for this is that one of the spade wire connectors had become so hot as to burn off the male spade from the element. This resulted in the wire dangling dangerously near the metal housing. The spade connector for the other lower circuit was glowing white hot during oven opperation.....only a matter of time before it suffers the same fate. Bottom line is that we need a new element and the four connecting wires.

I have opened a case with Zline, #00662000, am hoping they do the right thing to address the issue.

I ended up in the hospital twice tied very likely tied to carbon monoxide poisoning from my Zline oven. The first time was shortly after they “repaired” the oven then the second time was right after Thanksgiving. It is shocking that they would really only make an attempt to alert their customers only days before Thanksgiving. Almost $50k in bills sent to my insurance company. When I initially reached out to Z-Line, they assured me that they would cover my expenses. Recent attempts to reach their people have gone unanswered.

Hello NewGen Properties LLC, we want to ensure you receive the best assistance. Please provide your case number for us to assign a customer service representative to proceed with assistance.

Hello Jonathan Long, one of our customer service supervisors is actively working on your case. Please let us know if you have any questions as they proceed.

Hello SCOTT WOODMAN, thank you for providing your case number. We will ensure a representative is put on your case to proceed with assistance.

Hello HU-475075409, we have located your case in our system. One of our representatives is actively working to resolve your case. Please let us know if you have any questions as they proceed.

DO NOT BUY A ZLINE RANGE!!!!!!! they have not repair the issues of the range that I purchased and refuse to respond to my emails and phone calls. they are the worst

Hello kim1955, we would like to express a sincere apology for waiting for this extended amount of time. We acknowledge that this is not an acceptable standard of service to provide, and are addressing the immediate need to improve this experience for all our customers. Please provide your case number for us to ensure you are being provided the best assistance.

ZLINE Range, Range Hood, Microwave Drawer

We chose Zline appliances for our kitchen remodel in May 2020 and have been very pleased. We have had a couple of issues but Zline handled them quickly and efficiently.

Within the first month of use, the microwave drawer arced. We called Zline customer service and they promptly shipped a replacement unit that continues to work perfectly.

Our full gas range (Model SGR36) was included in a recall recently due to carbon monoxide concerns. Zline replaced it (without any hassle) with an upgraded model that we love.

We highly recommend Zline. They are easy to deal with, their products are great, and they stand behind them!

Lisa

Tampa Bay, FL

Hello Lisa S, we are so happy to hear you are loving your ZLINE products. We want to express our sincere gratitude for your patience throughout the recall process. Please do not hesitate to reach out if you need any further assistance.

We have a Z line hood vent, its weak and noisy

Hello franacle, we would love to help resolve any issues you're experiencing. If you would like, please email contact@zlinekitchen.com for the best assistance.

NOT A FAN AT ALL....I have a 3 year old Zline 48" red range and hood. I love the look of it, and thats about it. It cooks unevenly no matter if it is on low bake, high bake, broil or convection bake. It doesn't heat evenly, I have to constantly rotate the pans. I have a thermometer in the oven and it NEVER matches the setting I put it on. It takes FOREVER to heat up. NOW the door is cockeyed and makes a weird loud noise when I close it. Another thing is if a gas burner is left on accidentally it doesn't have a fail safe of relighting itself like the name brands all do now. We have a propane monitor in the kitchen because of this, it is actually DANGEROUS. This range is awful, I wish I could return it. The hood is loud, weak, and arrived with a giant dent. We took a year to install/unpack it so I didn't even try to file a complaint. Waste of $7000 if you ask me. :(

We purchased the oven a few months ago. We haven’t been able to use it because it doesn’t work. Contacted Zline two months ago and up to now, we are still waiting for parts to arrive.

We purchased the oven a few months ago. We haven’t been able to use it because it doesn’t work. Contacted Zline two months ago and up to now, we are still waiting for parts to arrive.

Hello Alex Kimia, thank you for reaching out. We want to apologize for the delay in service as we await the needed part to be back in stock. We will ensure this part is sent out as soon as possible, please let us know if there are any questions you have in the meantime.

Don’t buy!!! Refrigerator and freezer stopped working within 6 months. No replacement for 4 months, finally had to purchase another brand. Now double oven not working, and less than a year old. Won’t hold temp….. if I can get it to even reach the proper temp. Things take forever to cook as the temperature is all over the board. There has to be some recourse.

purshased entire zline kitchen. hood was damaged on arrival. they replaced it. range went out after 1 year they replaced internals. now at 2 years built in microwave completly went out. but warrenty is only for two years i hope they still honar warrenty considering all the issues i had. fustrating. oven does not heat evenly, burns easy, range flames to high, hood is loud. and now i hear about corbon monixide recall. uhhh.

The customer service I good. I had the range that was recalled and they sent me a new one.

Hello K Tor, we want to ensure you are being provided the best assistance. If you have a case open with our customer service team, please provide this here for us to check on the status of your case. Otherwise please fill out a contact form here: https://zlinekitchen.com/contact or call 1 (614) 777-5004. We look forward to hearing from you.

Hello mathjorge, we are sorry to hear about these issues. Please provide your case number for us to ensure you're being assisted promptly.

Hello Dara Bergen, customer service and satisfaction is our top priority. We are happy to hear that we were able to resolve the issues you were experiencing. Please let us know if you have any questions down the road!

If you are going to get a ZLine range, make sure that you have a good attorney. My range is very likely the reason why I ended up in the hospital. Zline's insurance company was completely unresponsive when I reached out to try to get reimbursed for costs incurred. Now I have a lawyer involved.

Do yourself a favor and find another manufacturer.

Is it normal for a dual fuel range cooling fan to go on and off after the oven has been turned off?

Hello Jose Nicieza, thank you for reaching out. We have located your case in our system. We will notify our customer service team to respond to your recent email to assist with this issue. Please let us know if you have any questions as we proceed.

Hello HU-475075409, may we ask for your case number so we can check on the status of this inquiry?

I received my single oven order and it wasn't working. After 2 months i received a new oven not even the same model and their log is upside down.

I paid for

2 installations, 1 disposal of the broken oven and many emails back and forth with Zline Customer service and the end result is upside down logo.

My best advise is to purchase other brands.

Hello kimia888, thank you for bringing this to our attention. We want to ensure this gets resolved as soon as possible. Please provide your case number for us to best assist you.

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Hello kimia888, thank you for providing this information. We will notify our customer service team to assist further. Please let us know if you have any further questions or information you would like to pass on.

no one from Zline customer service calls back

Hello kimia888, we have noted that our customer service team has processed an exchange for your wall oven. We will have a representative give you a call to ensure you do not need any further assistance.

DO NOT BUY. We just built a new house and specifically selected the line Paramount series duo pro 48” range. Upon the first use the Hinge receiver on the oven side either snapped or broke off. Creating a massive safety issue in our house with a very heavy door hanging on by one Hinge unable to open or close. After several calls with Z line Customer service they are unwilling to stand behind their product. They offered to send a new door with no technical support and a new trim piece. A new door is going to do nothing because there’s nothing to attach it to the receiver on the oven is completely gone. I shared that there is a massive safety issue with our 15 month old in the house and they show absolutely no interest in sending someone to immediately resolve the situation. Extremely disappointing after buying their most expensive product.

Hello dgissel, We sincerely apologize for your experience. This is not up to our standards, and we understand the seriousness of your safety concerns. We’d appreciate the opportunity to connect with our Customer Experience team and escalate this matter for further review. Please provide your case number so our team can look into this as quickly as possible.