Get in touch with your agent. Realtor.com, Trulia (owned by Zillow) and Zillow pull from the MLS. The information that your agent has in the MLS will show the location of the property. S/he needs to check the PID (Property ID) number to make sure there is no error in that number as it is a parcel identifying number.

Compare it to your tax records. If it is off by one digit, the location will be wrong. If it isn't the PID number (this could be called something else in your property taxes) then have her check the mapping section of the listing. This mapping section frequently needs a small correction to show it on the right parcel.

Why aren't you calling your agent or agent's broker? It's faster than an email when trying to correct this type of issue.

BTW, having a large agency doesn't make up for experience. If the agent isn't familiar with land, then find another agent that knows what to do. It sounds like you have a noobie agent.

Denita,

Thanks so much for the specifics about parcel numbers. I did send her the Geo ID and GPS coordinates, but didn't think about the parcel numbers. Will call her next week.

I have called the agent several times and she said that her office is working on it, as well as the IT people.

How do I find out the broker, aside from asking my agent. The websites have various designations for staff, none of which says "broker". Is the broker the same as the owner?

The agent has been around for a long time. She's sold another property for me.

As an aside, the official county tax assessor's map incorrectly identifies the address! Aargh. Sent the assessor an email today and will follow-up with a phone call next week.

Thanks again.

There is a broker of record for the office that may or may not be the owner. You can find the broker of record for the office through your agent or through the office website (which is probably different from the agent's website).

Since she has been in business a long time, it is very likely she can make the change to this herself.

Just read your second to last paragraph - that would create a problem with the mapping function as the tax assessor's address/parcel number is what drives the mapping function on the MLS (at least it does on ours). You will need to address that right away directly with your property tax department. You have to do that as you are the owner. The agent may be able to help you but you will get further with the tax dept than the agent.

In our area unless a property has a 911 address it can be mis-identified on most mapping systems...many bare land properties do not have 911 addresses so it is hit and miss..we can manually change the map location in the MLS so it identifies the correct location but it will not carry over to any mapping sources.

We built our current home on 30 acres about 4 years ago and have a 911 address but no mailbox and we still do not come up correctly on any of the mapping systems.... gives us fits when we order something and try to have it shipped to our home and we don't exist.

bjjennings,

Good to know I'm not the only one. One property with a mailbox had an address, but then it didn't. ??? After I questioned the discrepancy and asked for a 911 address, it now has an address. The other doesn't have a mailbox and hence no address.

There are two problems here: the tax assessor's office and apparently the MLS database. I'm addressing both next week.

You both have been very helpful. Please keep any comments and advice coming.

Your problem may come from the assessors office which is why it is important to know what they have on the records for everyone including those that live in a city. You can find this out by looking at the bill they send each year. The reason I stated may come from the assessors office is that the information you were given when you or your family acquired the property may have been in error. My grandmother had a similar problem.

Also, keep in mind that the MLS database uses the property tax records (tax assessors office) for info. So once you correct the property tax record, then the agent should be able to correct your record in the MLS so it shows the right parcel. I'm sorry you are having to go through this - but it is better to know now before you go under contract with an inaccurate PID #.

For one property, what's on the tax bill and the street name on the online assessor map disagree. If I do a search on this online map for the correct address, the property shows up where it should. It's just the street name on the online map that is wrong. This is a relatively new problem, within the past 6 months. The realtor problem has been going on for over a year.

Street names do change over time if this is only a recent change. In some places it is difficult to find an address in this area with the renaming that is happening. Mostly going from numbered highways or streets to named ones. One thing to look at is the other street on the other side of the property. One map showed my parents address was on a dirt road that was on one side of the property and not the road that was actually used.