I would try and caulk first. Do you have extra back splash tiles, maybe you could have a thin piece cut to fill in the gap?

Use a white color caulk.

It was always my impression that caulk, not grout, should be used between two planes, such as where the countertop meets the backsplash. That is because caulk is flexible and grout is not. I'm no pro, so I could be wrong. Consider a caulk that matches the grout. You quoted your cabinet guy, but what did the tile guy say? Looks a little sloppy to me, but probably can be fixed with caulk.

Am I seeing this correctly? Looks like the tile is crooked.

My concern would be any damage done to the counter and existing tile/wall when the old tiles are removed and replaced with new ones. An even line of caulk can make a difference so that visually you cannot see the imperfections. I do love the backsplash/counter combo you have!

Ok, I see now... you've just got a little bit more grout area in a few of them. Yes, I'd agree, I'd hate to see your tiles damaged or your countertop. Joseph Corlett, LLC gave you excellent advice. Good luck!

Tiles can be properly removed with the correct skill and tools. Without any damage. The tiler has done this many many times. Your cabinet guy doesn't know any more about that process than you. Forget his talk. Talk with the tiler. And talk to an independent tiler who is skilled. Recommend he complete the repair as John says.

As some people above mentioned only caulk should be used when the tile meets the counter, cabinets, walls, window sills, or where the tile meets in corners.

Just have them run the caulk over it, make sure they tape it off perfectly so the caulk is a nice and even line. Post after pics if you can!

Sorry, you've got to pull the grout out, otherwise your caulk is just topical and nearly useless.

I know this is an old thread but I'm getting ready to install formica Calcatta marble 180fx laminate countertop without a built-in backsplash just flat, and this kind of arabesque tile behind it. My walls are plaster.

Is there any compelling reason I shouldn't have the backsplash tiles installed first and extend beyond the countertop so we don't have to cut and run into an uneven issue?

Backsplashes are installed after the countertops installation. Just make sure you hire a very good tile setter. Look at his previous jobs before you hire. Make sure he uses caulk, between counter and backsplash. No, you dont install the backsplash first.

Thanks. I talked to the guy giving me the bed and he said you install the counter first so you can securely attach it to the wall which I guess makes sense LOL. He's a friend's nephew and he's a master Carpenter. And he was remarking on what an excellent job the plaster repair person did on my plaster ceiling and he noticed what a great job that I did on installing my doors airtight so it seems like he has a pretty good attention to detail and she's used him to redo many of her many many properties. I do have a backup person though that is meticulous but not working as a tile setter. is a social worker...