Was the sill not in that condition when the doors were installed?

I found that the DIYer PO of my house had sloped the top rail to match the slope of the sill. The door didn't leak, but wouldn't stay closed, either.

Ugh. Another reminder to do your due diligence when hiring someone to work on your home.

"Was the sill not in that condition when the doors were installed?"

The sill was in that condition when the doors were installed.

I guess Craig the tile guy could say the same thing."The sill was in that condition when the curb was installed."

Solar Texas " There's a challenge in being called out to analyze an issue at a home that I enjoy far more than I should."

Honestly I wish there were more like you. So often the goal is a quick fix - how fast can I get paid and get outta there. I am a far happier client if the person I call actually in interested in figuring out what the real cause of the problem is.

"I guess Craig the tile guy could say the same thing."The sill was in that condition when the curb was installed."

Sorry for any confusion, but there is no sill, no top of the curb, except the tile that the tile installer installed. If I'm hired to fix this, I will install a proper sill over the top of the curb.

It is a cool looking door.

suzyq53, I thought the same. Something like I would want in my shower....if I EVER get to redo my bathroom.

Thank you for the complement Chess. Joseph went out on the callback on his own dime. I can't speak for him, but I can't start the truck for less than $100, so those sort of callbacks have a financial impact. I don't mind going on a callback where my product or workmanship was the issue. It's enjoyable to find and nut out the issue, but at the same time frustrating to get a call back on something that was not my fault, knowing that I won't get paid for the analysis. The detective work is fun and challenging. What I absolutely abhor is another contractor who won't take responsibility for his/her own work and finds it more convenient to push the blame onto related work by another contractor. I've had this occur to me more than a few times and it gets my blood boiling.

With drive time, this callback increased my labor on this job by 30% or so. You eat a few now and then to keep a 4.63 customer satisfaction rating out of a possible 5.

I don't see you "eating" anything. You installed the door, it leaked. You knew the sill/curb was out of level. You slapped the door into place and hoped you didn't get a callback.

Hopefully if the customer decides to fix this you will r/r the door for nothing.

You could have justified the door as far inboard as possible to minimize or eliminate the catchment area of the sill.

It's traditional to center it in the jamb, but clearly this was not in the customer's best interest long-term.

You get one shot, now there are holes in everything. New waterproofing too, if drilled through. (thank goodness for kerdifix!)

"You get one shot, now there are holes in everything."

Only in the walls where the bar is held. I epoxied the hardware to the tile threshold as the manufacturer suggests.

You have sliding doors, my similar sized shower has a hinged door.

The door has a sweep on the bottom.

The door Installer required a slight pitch on the curb to the outside to allow the sweep to tighten during the last few inches of the door being closed.

Did the shower installer know if the glass enclosure was to be sliding or if it was to be hinged? If not, he should have asked.

"The door Installer required a slight pitch on the curb to the outside to allow the sweep to tighten during the last few inches of the door being closed."

So that means you're building up a water puddle at the bottom of the door while you're showering that will evacuate to the bathroom floor the second the door is opened.

Nope. No build up. I believe the curb is also pitched longitudinally with a runoff. If you pitch it the way you suggested is correct, the sweep will be adjusted to clear the outside height and likely be proud of the curb when the door is fully shut.

I'm just the messenger her, I cited what the professional Glass Installer said was the requirement.

Its the rain shower. If the shower head could be directional, you could spray it past the gap and the floor water should run back to the drain. A lot of rain showers are defective and the instructions do not point out that the head should be installed from the ceiling.

In my particular case, no matter the shower head, water cannot defy gravity.