We installed Watermark products in two bathrooms at the suggestion of our previous (no longer using) designer, Jim Howard. We have had nothing but problems...I would love to have our old ugly faucets back that gave us a great shower with great water pressure. The handheld showers are both cracked, the showers leak, tonight, we could not get the temperature control to go past 80 degrees...it's stuck. Constant problems. I have sent photos and video to watermark and not yet received a response. I hired a second plumber with 40 years experience to see if he could fix the problems. He said he has never seen something more poorly designed and with cheap parts. They advertise made in USA but that's only the covers. The insides are made in Italy. We are so unhappy...thinking about tearing out walls and replacing with something reliable. I can't stress enough....don't buy it (if you don't believe me, get online and read the other yelp reviews with similar experience). Watermark could care less...the other mistake was buying through the designer because they won't take responsibility. If I bought through a reputable retailer, I could at least possibly have some recourse. Has anyone had similar experience or have suggestions of how to get this resolved?