New Carpet Problems

8 years ago

We installed carpet in our home in October 2016, and there is already a patch in the living room where the padding feels worn out or gone. It isn't the highest traffic area either. We had the plushest padding available installed. Everywhere else it's still nice and soft. What could be going on?

Featured Answer

SJ McCarthy

8 years ago

Cinar ROCKS! Home Depot strikes again....sigh.

If you have ONE spot of trouble, and the rest is fine, I would look at having the carpet taken up, NEW PADDING installed (sigh...yes at your expense....sorry about that) and then the carpet reinstalled over top.

A new pad (6lb sounds like it will do just fine for you) will ELONGATE the life of your carpet....a little bit of money/effort spent today will give your carpet a LONGER LIFE tomorrow. Longer life = less money spent on flooring in the long run.

To do this, bring in professional carpet retailers to do the fix. Home Depot sells plants, toilette bowl brushes and flooring products within 40 feet of each other. That's not really the level of "flooring expertise" most homeowners need for decisions like this.

I'm sorry this is happening. I hope you are able to find a solution you can live with (even if that solution = 'do nothing'). Good luck. Let us know how it goes for you.

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Comments (9)

PRO
Cinar Interiors, Inc.
8 years ago
Do you remember the weight density of the pad? 4lb, 6lb, 8lb, 10lb etc...
Beth H. :
8 years ago
you have a warranty. call the company where you bought it and have them look at it.
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Alison Shelley
Original Author
8 years ago
It looks like the density is listed as 4lb. but the manufacturer states that it compares to a regular 8lb. padding. It looks like the manufacturer offers a "life of carpet" warranty so hopefully we will be able to get it repaired. How is a section of padding repaired?
PRO
Cinar Interiors, Inc.
8 years ago
4lb pad? That is cheap renters grade padding. The manufacturer is wrong. You should have a 6lb or 8lb pad to enhance the life of your carpet. Most companies carry a 1 yr workmanship warranty. The carpet warranty does not cover the padding, unless said padding came from the carpet manufacturer. Do not mix up manufacturer with dealer. I am a carpet dealer, as is the place you purchased from.
functionthenlook
8 years ago
My friend owned his own carpet business for years before retiring. No mater the grade of carpet always buy the very best carpet pad. It will make even the cheapest carpet last longer.
PRO
Cinar Interiors, Inc.
8 years ago
A lot of companies push the higher end, denser pads. I've been in the business for far too long. At my house I put in a medium quality carpet with 6lb pad in my guest rooms and 8lb pad in my master. Personally, I like the feel of the 6lb pad better than the 8lb. It's a soft step and provides ample cush. Super dense padding defeats the purpose of soft carpet.
Alison Shelley
Original Author
8 years ago
I guess we just didn't know what we were doing. we'd heard that advice about getting the best padding and that's what we thought we were doing, but clearly we were wrong. we bought it all from Home Depot and that was our first mistake...i absolutely love the carpet itself but the delayed installation, poor customer service and deceptive padding marketing made it an unpleasant experience. I contacted the padding manufacturer - not Home Depot, yet - so now I'll wait to see if that goes anywhere.
PRO
Cinar Interiors, Inc.
8 years ago
Sorry to hear about that. Next time you're on the hunt for carpet feel free to shoot me a message asking my opinion, even if it's a product I don't deal with. I can read the specs and give you an honest opinion and I can recommend good padding.