Hello thank you for your followup questions.

So the reason we asked that Mary contact us directly is that this would require some Q&A about the specifics of the issue and we did not feel it warranted to doing it in a public forum. We did not intend to hide anything about our product.

To answer your question the Mirror does not have bulbs, the light is generated by an LED Strip. The Strip does in fact last for 50,000 hours, which for bathroom use is decades worth. In the slight chance event that the light might go out partially or prematurely the mirror is covered by a limited life time warranty .

We hope this has helped you with your decision, and please feel free to contact us for any further information you might need.

Thanks!

Mary we had answered you on the same day of your question, we asked you to contact our support so we could help you with the issue. Having the purchase information would definately help, but perhaps if you contact us with more information we could at least try to assist.