patina

8 years ago

I wrote on a separate about the lack of patina on my pendent You referred me to the Houzz website where I ordered the light from Matt sent me a picture of patina variations. I would like to exchange my light for one that has more patina. I'm confused because there was a "returns" slip inside the box with instructions to contact your company but Matt referred me to House website. How do I go about exchanging this for one with more patina?

Corba, Lavaliere, Wine Barrel Ring Pendant Light · More Info

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Comments (3)

PRO
Wine Country Craftsman
8 years ago
Hi Tracy!

Apologies for the confusion! Sounds like that returns slip accidentally made it into your shipment, as we're required to not put our contact info into Houzz shipments.

Okie Dokie, so simply log into your Houzz account, for your records, here's your order#:1594-5733-1475-2048

From your order page you can request an exchange or return for exchange.

Once I receive your request, I'll give you an RMA# and set it all up through Houzz.

I can then set up our internal system and once we get through the return process, we'll remake the lights for you and send you some photos for you approval before we ship these off to you!

Here's that photo of the variations again. I've numbered the options, #1 being the top, and #11 being the bottom. If you let us know the number that is close to what you're wanting, we'll do our best to match to that as best we can!

I hope this all helps!

Please let me know if there's anything else I can do!

Thank you so much for your time and hope you're having a great day!

Cheers!

Val

Director of Awesome

Wine Country Craftsman
2labradors
Original Author
8 years ago
Thanks Val,

I like the #1 and #10 as a favorite. I like the patina on the photo of the pendent above, If it has more or slightly less patina, that's alright. It just looks like the light that was sent to me is brand new metal. Will I be paying for shipping both ways? Let me know any other costs involved with exchange.

Thank you

Tracy
PRO
Wine Country Craftsman
8 years ago
Hi Tracy!

How about we split it?! If you send the light back to us, we'll switch it out for you and pay to send the new ones back!

I will send you photo approval, and if there are any tweaks that need to be made, then we can make them before sending the light back to you. We really want you to be happy and satisfied with your purchase! Wanted to thank you for letting us know, so that we have the opportunity to fix it for you!

If you could initiate the return through your houzz order page then I can get started on all of the rest of this!

Thanks Tracy!

Hope you're having a great day today!

Cheers!

Val

Director of Awesome

Wine Country Craftsman