If your college student is over stuffing the machine it is possible that one, there wouldn't be enough water to dissolve the pod or two it is a top loader HE machine and he/she isn't loading in the correct manner. Just a possibility.

I agree, but she says that this is a change. I am pretty sure she's always super loaded the machine, even though she knows not to. These are 1-2 year old machines and front loaders, I think.

Does she wash in cold water? I would think they wouldn’t dissolve good in cold

I asked about that. She said that she sometimes does, but the pods have always disintegrated. She's finding chunks on her "clean" clothing. I suggested she use warm and hot from now on. :)

It's either that, or she might not use detergent. My other college student lives at home. I don't keep pods in the house. She rarely does laundry. Sometimes, I do hers, just so I know it's been done correctly.

I got a bunch of pods free (with coupons) it’s the new and improved tide and gain ones. They won’t dissolve no matter what I do. I hate these things, always have however when they are free I use one with some regular powder detergent. Gonna bet this is the same issue your having. Tides Facebook page is full of complaints due to the pods not dissolving.

I have seen some pods get a thicker skin from age or not getting the package closed tightly. Could that be part of the problem, if it's a large container?

She had to buy some new detergent. I’ll see if that’s what is going on.