Dear Ron,

Thank you for your feedback. We are sorry to hear that you are not happy with the item you have purchased from us.

However, in order to offer you the customer service that you deserve, we have decided to further investigate on this matter, and noticed that there is no order in our database to match your name.

Therefore, if your order was placed on a different account or using different details, please write to us directly from your order, and we will be able to identify your order immediately.

Once we receive your message, we will escalate this case to our managers and get back to you once we have received their advise on how to solve this case as soon as possible.

Thank you for your assistance in this matter, Ron, and we look forward to hearing from you.

If there is anything else we can assist you with, please let us know, as we are happy to help.

Have a good day ahead.

Nicolae / vidaXL

Try the name Ronald Brittain, you will find the order

Dear Ronald,

Thank you for getting back to us.

We are sorry to inform you that we are unable to find any order under the name Ronald Brittain. Can we have the delivery address so we can further check in our system?

We apologise for the inconvenience that this situation has caused you and we appreciate your patience and understanding.

Have a nice day.

Kind regards,

Raluca

tHIS IS WHY i WONT ORDER FROM YOU AGAIN Order 1599-5455-1139-4073

Dear Ron,

We are sorry to learn that you are experiencing issues with this shower.
You will be contacted by us as soon as possible to resolve this issue.

Kind regards,

Teodor/vidaXL