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peterandriki

Unreasonable extra cost from contractor

8 years ago

We are in the process of remodeling the new apartment and had a tile-failure issue.


We ordered bathroom wall tiles recommended by our contractor but received a very different type with dark black veins. Please see the image below. (yes we should have known better not to 100% trust our contractor)


They kept saying these are exactly the tiles we approved and refused to change the dark ones and not to mention the extra cost of the tiles and the time wasted.


Can you guys please tell me if the left tiles look exactly like the installed tiles? Scared I just turned blind or something.

Do you have any good suggestions going forward in general?


Thank you very much!



Comments (14)

  • 8 years ago

    They don’t look the same to me. What is the name of the tile? Did you try googling it to see if there are any finished pictures? That may give you a better idea of what it should look like.

    Riki Tang thanked kazmom
  • 8 years ago

    Hey strob06, thank you! We didn't even google the installed picture back then. That's why we also have part of the responsibilities here. Lesson learned. Now we are requesting samples from everything going forward lol

  • 8 years ago
    Valuable lesson here. Monitors change colors, photos are lightened or darkened, it’s too hard to judge online photos. Always check before install!
    Riki Tang thanked Bri Bosh
  • 8 years ago
    last modified: 8 years ago

    They are the same but your sample uses only one tile three times that has less veining but when mixed with the other patterns you get a darker look. It should have been laid out before hand to get a less veiny final product. Once it is set it is your problem not the manufacture or a contractor issue. Sorry.

    Riki Tang thanked roarah
  • 8 years ago
    last modified: 8 years ago

    Some of the patterns on individual tiles are exactly the same. Agree with poster above that some different tile patterns are incorporated into the right. With patterns, you have to lay them out in advance to see how it looks.

    What is the unreasonable cost? Did you want it torn out and relaid?

    Riki Tang thanked midcenturymodernlove
  • 8 years ago
    last modified: 8 years ago

    Hi Roarah you are right! They mimic natural stones so there will be different veins through out. They didn't show us the laid-out arrangement beforehand or the tiles before installing. So now they are asking $15K to replace 3 walls.

  • 8 years ago

    Hi @midcenturymoderlove, thank you for your comment and i totally agree. We should have known better and asked for the samples and asked them to lay them out for us. They are asking $15K to replace those wall tiles lol

  • 8 years ago
    last modified: 8 years ago

    Well, we don't know what we don't know until we make a mistake. Believe me, I've made a bunch!

    Yikes. That's too much. What if they were able to replace just a few to lighten it up? I don't know though, because those large tiles are laid in mortar, not mastic, so it's a bigger deal. Maybe when you get your stuff in there, you won't even notice anymore.


    15K is crazy high. I could demo an entire bath and put a brand new one in for probably less than that.

    Riki Tang thanked midcenturymodernlove
  • 8 years ago

    @midcenturymodernlove Haha thank you for your advice!! We had a very long negotiation last night with them and came to a mid-point: they will swap 12 tiles have dark big veins and we will have to live with the others. ¯\_(ツ)_/¯

  • 8 years ago

    Is this a shower? Whats with the opening on the rigth side of the pic? Where is the waterproofing? Whats behind all that tile?

  • 8 years ago

    Hi @millworkman, this bathroom has the tub which was covered by a board in the picture. The opening on the right side will have a recessed mirror. I'm not 100% sure what is behind all that tile lol

  • 8 years ago

    So now they are asking $15K to replace 3 walls.

    Seems a little high but I don't have any experience. Maybe not.

    It IS a whole new job and don't think anything from the first install will be salvageable so you can expect the replacement to cost as much as the original installation did and possibly even more.

    But sounds like you've worked it out and doing a little tweaking and will live with it. Bottom line is that you did choose the tile, apparently did not look over the tile after it was delivered, and they did install it. Not the installer's fault that you dislike the tile.

  • 8 years ago

    OK Riki, just making sure its not a shower or if it were, that it had waterproofing.............