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Swatches

8 years ago
Do you offer swatches before we commit to purchase this item?
if so, how can I get it?

Thanks,
LD
Divani Casa Hawthorn Modern Gray Fabric Sectional Sofa and Ottoman · More Info

Comments (5)

  • PRO
    8 years ago

    Hi, Thank you for your interest. Yes swatches can be send out, Please reach out to Houzz Shop to provide them your information on where to send the swatch.

  • 8 years ago

    Hello, thank you for contacting Houzz. Please call us at 800-448-1632 so that we can assist you directly. We are available from 5am to 7pm Pacific time, Monday through Friday. Thanks so much!

  • 8 years ago

    Yeah, I call the number (several attempts) and when I finally got someone on the phone, she was less than helpful and the only answer I got was "we don't offer swatches". The person wasn't helpful but that the fact that you don't offer swatches is a poor customer services all together as pics of a couch don't always accurately shows "the real couch" being sold. I tried buying a couch before on line and, when I received it, it wasn't at all and the pic showed in regards to the fabric. This couch looks good and the reviews are good but I trust my eyes only and am reluctant in buying a 2,000ish couch without seeing what's made of.

    Online services are starting to get a bad rep on my book as they made it easy to buy but not easy to choose.

    That's my 2 cents.

    LD

  • PRO
    8 years ago

    Houzz Shop Leo Defarias We do have the swatch and we can send it to the customer , please contact us to provide the address where to send the swatch, Please see picture of swatch.


  • 8 years ago

    Well, unfortunately for you the response above is "too little to late". I ended up purchasing the same sofa from a local vendor who had a better and more timely customer service.

    LD