Turn down your water heater?

And either contact the manufacturer or write a review on Home Depots site. I see they responded to one user’s problem. This sounds like a defect that the manufacturer should fix or replace.

or, you have a hot water delivery/circulation problem in your house and it just takes a long time for the hot water to get to this fixture.

It SAYS it has a scald guard in the list of "details" under "features". Is it still under warranty? I hope one of the plumbers jumps in here because I thought that a pressure-balance scald guard was the minimum code requirement these days. If they advertise it as having a scald guard, it should continue to have scald guard protection.

Thanks for the messages. We live in an apartment building in new york so cant adjust the water heater.

We do have access to the main shutoff valve in our apartment - is it possible to put in an inline scald protection or something of the sort?

of note, we’ve never had scald issues with any of the sink faucets in our apartment and only have one shower where we are having this issue. The water temp will rise from 105 to 125 almost instantaneously and without warning.

Thanks!

Insist on a working Shower Panel System before it is out of warranty. Make your complaint in writing now, before it expires. If the company can keep you from making a written warranty claim by putting you off with excuses, then they don't have to fix it.