Cracked quartzite during installation

8 years ago

Below are pics of my counter immediately after the install last week 27 July 2018.

The installer worked on the crack and smoothed it out to make it less noticable and filled the bottom side with an epoxy. The sale person called after the install and stated the epoxy was stronger than the stone and would support the weight of any reasonable of weight.

Should I accept this product, request a repair, a replacement, or not pay the balance of the bill which is half the amount of the total job? I have a written warranty however there is a load of disclaimers to include poor support, structure etc. etc....

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Comments (4)

rantontoo
8 years ago
I am so sorry that happened to you. Not sure where you stand legally as far as rejecting the piece based on the crack, but I suspect that repair could be less noticeable. Hopefully Joseph C. or another fabricator will read and comment. What kind of quortzite, and is it on an overhang? If so, what kind of support do you have?
DPM1Mike MikeDPM thanked rantontoo
DPM1Mike MikeDPM
Original Author
8 years ago
Its Mont Blanc quartzite. Its on an overhang. The piece from he crack to the edge is 15 by 12. its supported by 3/4 inch plywood on the side of the section closest to the sink. The 12 inch section has no support and the template rep / fabricator did not recommend any support on the 12 in section of wall. I put $1800 down and did not sign a contract due to salesman went on leave

. This section is 34 sq ft at $65 a sq ft= $2210 the entire job including two small bathroom vanities was $4700.
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User
8 years ago
Have them remove the short splash since you plan on tiling. It's one or the other, not both.
DPM1Mike MikeDPM
Original Author
8 years ago
The crack is in he left side corner going the length of the 12 inch overhang to the outside corner