Say to him: "I have had these machines for barely a year and as a result of the work done here they no longer have the beautiful appearance I expect. What solutions can you offer me?"

Of course he doesn't want to replace them. No one would! Keep your tone light, polite, and firm and put the ball in his court to come up with the solution. Notice how in my example sentence there is no accusation that "you damaged this"? That is deliberate.

Sorry this happened to you. I've had it happen as well, so I understand. I my case, it was damage to an old nice refrigerator that was moved with too far of a small dolly. That stopped us completely from letting them do any of the finish work. We didn't trust them to take care. Maybe they were good with the rough construction, but that was it. We didn't ask for any payment for the damage, we just parted company. We thought the damage amount was a lot smaller than out angst, so we let it go.

Contractors usually have dollies to move large stuff....but they typically never have appliance dollies, nor 3 or 4 guys to move an appliance. When we purchased a Monogram built-in fridge, it was moved into the house on a pneumatic/electronic dolly; without man-handing.

get an estimate to repair/replace the damaged parts of the machine (you can get it from the manufacturer, or look at the blowout chart for parts numbers, price them online, and add in a couple hours of labor from a good handyman) . Insist the contractor pay for that price. It's cheaper than buying brand new appliances and will leave you just as happy (assuming the machines still work perfectly). the contractor damaged your property and is absolutely obligated to make it right by you. Nobody asked if *HE* thinks its a big deal. Hs team damaged it and t's a big deal to YOU, and that's really all that matters.

.....just realized they scratched the floor, too.....what klutzes!

I call it PIIW..

When you offer to do something to protect your property and a contractor says, "I will take care of it."

PUT IT IN WRITING

Willing to bet that if he signed a paper stating that he was responsable for any damage to your washer and dryer.. He would have made sure no damage was done to them.

My bet is you just pray they still work. My bet is it goes unresolved. My bet is you don't have the promise in a printed document which says:

"We are responsible for any and all damage incurred to flooring or the two machine.s"

So much for your guys, huh?

They had to move them out of laundry room a few times ... It’s recently when they moved them again they put a lot of dents on the machine.

Firstly, no one cares about your stuff the same way you care about your stuff.

Secondly, I prefer for skilled labor to be working on projects they were hired to do rather than spending time rearranging furniture and 300# appliances so they have room to work. I would suppose that the tradesman feels the same way. They suffer enough occupational wear and tear and stress on their bodies without adding moving appliances to their job list.

The contractor showed a basic lack of consideration for his workers when he nixed your offer to remove the appliances. And you demonstrated a lack of common sense by leaving the job for someone else to do....because 'no one cares about your stuff the same way you care about your stuff.' Because playing musical chairs with heavy stuff inevitably slows work down and makes a job more difficult. With stuff getting damaged in the process.

I'd chalk it up to lessons learned but hold the contractor to his promise to repair the scratched floor.