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mikeandlaurenhouse

White Pattern Quartz Nightmare & A Warning On Corian Quartz

Hi everyone,


In the middle of a kitchen renovation. We were progressing along our project nicely, when it came time to order our countertops. We chose London Sky by Corian after seeing it installed in multiple friends and family homes.


Last week we received our six slabs to the fabricator and they sent us a strange email asking if we confirm before fabrication, even though the quartz looks different from what they have seen in the past. We went in to look at it and we're extremely disappointed to see that it looked entirely different than any version we had seen in the last. This was more stark white, with patchy grey areas and really dark streaks. There was no depth, and quite frankly it looked nothing like the product we ordered.


After some back and forth with Corian (their only US distributor) and our fabricator we have come to find out Corian knew there was an issue with this lot. They approved our return at no cost to us, but didn't have any product that not suffering from the same issue. To top that off, even that they know the quartz is bad, they deem it sellable and will not be sending a new batch until this product sells. The distributor even admitted to taking back about 50% of what they have been sending out. Seems like a horrible business practice.


Now we are stuck, we loved the product and had our hearts set on it, and we have no idea where to go next. We are already pushing back our timeline, and looks like our first holiday in our new home will be a construction zone.


After scouring this forum we thought we would reach out to this group to see if there are any suggestions. Here is what we know of so far;


QuartzMaster - Organic White : Waiting for our local distribution center to get some in. Apparently they are out of all marble style quartz (how is this even possible?!)


PolarQuartz - Olympia : Not sure on quality.


LG - Minuet : Unsure about the smaller movement and depth of the stone




Comments (14)

  • 7 years ago

    Here’s a news article that might be related to your problem:

    https://www.cnbc.com/2018/09/24/new-chinese-tariffs-make-home-renovations-more-expensive.html


  • 7 years ago

    Below is a picture of the London Sky Quartz we ordered (top picture), and below is what was sent in it's place. I understand each lot is different, but these aren't even close to what we ordered. It was dishonest of Corian to even send these out.


  • 7 years ago
    Wow that is quite a difference!! How disappointing. I hope others see this who are considering buying corian...
  • 7 years ago

    @Bri Bosh - I hope they see as well. I was told by a large distributor for them that it was this whole batch that look like this, and it's a widespread issue. Buyers beware.

  • 7 years ago

    As the article said: “China was producing them (quartz slabs) by hand and no one can copy the way they were making some colors. Some of my cabinet companies want to use these in their remodeled showroom, but I have to tell them that these will not be available.”



  • 7 years ago
    I’d consider an American made product instead, that looks terrible! Have you looked at Cambria? Our countertops were exactly the same as the sample we were sent.
  • 7 years ago
    last modified: 7 years ago

    Take a deep breath and keep looking. Better to "loose lay" stock laminate countertops rather than be rushed into a decision. You have taken great pains to plan this kitchen, a wait of 8 more weeks is worth it. SHAME on Corian for trying to sell something that's SO totally different than the sample.

  • PRO
    7 years ago

    I am a fabricator. 1st, be glad this issue was raised BEFORE your tops were made and installed. All of the various quartz OEM's have versions of white quartz so it is very likely there is something out there that you will love just as much. If your fabricator is 1st rate he'll get your tops made within a week or less of when he has material. In a typical fab shop today the actual fab time for 100 sq. ft. kitchen is less than 2 days.

  • 7 years ago

    Wow, I could have written this myself...I’m having the exact same issue. We are renovating our kitchen and picked out Corian London Sky for our countertops. I love the subtle veining and movement. I felt like it had the most natural marble look of all the quartz I looked at. Thankfully I asked my fabricator to send me a picture of the slab prior to him cutting. The picture is so very different from what London Sky is supposed to look like - it has diagonal streaks of dark veining that look very unnatural, just like you posted. (See my photo.)





    I’m very disappointed. I called Corian headquarters and they told me they’ve been having “issues” with London Sky and I can drive to their warehouse (2 hours away) to look at all the London Sky slabs they currently have to see if I like anything better. So I’m going to do that. And if all of the slabs have this horrible, unnatural veining, then I will have to find something else.


    @mikeandlaurenhouse What did you end up doing about your countertops?

  • 7 years ago

    Curious what everyone ended up using on their counters? I, too, like London Sky and would either like to see a good alternative or would like to see an example of the current veining installed.

  • 7 years ago

    I too am curious to know if these situations have been resolved as we are looking at London Sky

    and have already dealt with differences in Zodiaq products. We purchased our home a year ago at it came with Coarse Pepper Zodiaq Quartz. Due to a few demarkations in the stone in the island from the belt used to cut and polish it, it needed to be replaced. We were assured that the new top would match the tops on the perimeter of the kitchen, and when it was installed it did not match. We complained and after some research by our builder, he was told by the local supplier that the manufacturer of Zodiaq moved from China to a Company in Canada and the colors and formulations are just different. After getting samples from our builder of the available options to replace the replacement with, we have decided to go with a contrasting color on the island and love the London Sky sample, but don't like the the examples above the current London Sky product going out.




  • 7 years ago
    Nd1913- did you ever look at all the slab choices for London Sky and were they all the same?
  • 6 years ago

    thanks all for the input on Corian! we are about to pull the trigger on Corian Bianco Dolomite. Anyone have experience with it? It's new. Kind of similar to Névé by Corian. apparently made in China. thanks again!

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