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jessanders

Quartzite NIGHTMARE

7 years ago
I am typing this post to hopefully save someone the upset of spending the $$$ on a beautiful stone that looks absolutely horrendous after everyday use. We have lived in our house for 1 month. Yes, you read that correctly. 1 month.

I’ve attached a picture of the quartzite around our island/ kitchen sink.

Apparently, the water is somehow getting into the stone. Nothing is drying out. It looks worse by the day. We do use our kitchen heavily.

This not to mention the multiple, multiple stains from oils or other apparent foods that have absorbed immediately into our slab.

The fabricator points the finger at the supplier, the supplier says the fabricator should’ve sealed it on site. I’ve heard 3 different stories on whether it was sealed or not. The fabricators solution? an email on how to get stains out. This is WATER.
I am living a homeowner’s worst nightmare.

Please, please prevent yourself this headache and choose another stone.

Can you imagine what they’ll look like in 2-3 years????

Comments (117)

  • PRO
    7 years ago

    That's great! Thanks for letting us know. Post new pics after install!

  • PRO
    7 years ago

    Get a sample of the new quartzite and text it BEFORE they they cut it. You do not want a repeat performance.

  • 7 years ago
    That's great news! We had honed marble in our heavily used kitchen and it never looked like that. A bit of etching but that was it.
  • 7 years ago

    Make them chip off a corner of the actual slab they are giving you to test at home.

  • 7 years ago

    Kudos to Daltile Stone for stepping up and taking care of you. That's how business should be done.

  • 7 years ago
    New tops. Allure quartzite
  • 7 years ago

    Very pretty indeed! Well done and glad to know you supplier stood behind his work. So happy for you.

    jessanders thanked Pinebaron
  • 7 years ago

    Does anyone know if Sea Pearl quartzite would be prone to problems? It is my favorite stone but I'm afraid of issues and have not pulled the trigger yet.

  • 7 years ago

    You have to test the individual sample, but my fabricator pushed this stone because it is very durable.... it is gorgeous! Sadly it just wasn’t right for my kitchen.

  • 7 years ago
    I think sea pearl is considered a bullet proof quartzite - and is priced accordingly :) it’s beautiful we considered it!
  • 7 years ago

    Beautiful! Glad the supplier did the right thing. Best wishes for your new beautiful kitchen and sonte.

    jessanders thanked NewEnglandgal
  • 7 years ago

    I'm so glad they installed new counters for you. The new ones are very pretty.

    jessanders thanked User
  • 7 years ago

    What a great result. So glad this was made right.

    jessanders thanked Zalco/bring back Sophie!
  • 7 years ago

    Lovely! And your blue backsplash tile is so pretty. Glad it’s been resolved. Enjoy!

    jessanders thanked scottie mom
  • 6 years ago
    last modified: 6 years ago

    It appears we might have the same counters as you jesssanders? Have your resealed new counters been fine?




  • 6 years ago

    A Reid, When was your's installed? Do you like it? Is it the Allure?

  • 6 years ago

    Hi! This is happening to us as well. Brand new quartzite countertops with gray staining all long the edge of sink, stove top, island etc. The fabricator keeps telling me they are water stains but they’re not going away and are getting worse. When your countertops were replaced, was there any damage to your cabinets?

  • PRO
    6 years ago

    anne2111:


    Since the problems are all at edges, it makes me believe this is some sort of adhesive/silicone bleed, not water. Not good; could be catastrophic.

  • 6 years ago

    Oh no. I’m sorry if this has been stated already but can this be fixed?

  • 6 years ago

    Anne2111, they replaced every ounce of the problematic tops. Zero problems with our new quartzite! Bad slab maybe???

  • 6 years ago

    A Reid, sorry for the delay. We have had zero problems with our new tops. I hope you’ve found a resolution for yours as well.

  • 6 years ago

    A Reid, but yes, ours looked identical. Bianco Fontaine. I believe it has since been discontinued from Daltile.

  • 6 years ago

    Be careful. Took my installer with me to the yard to help pick the stone. One person tried to sell us White Something and said it was Quartzite. As installer starting questioning her she admitted it had 30% marble if its even possible. I'm sure it was marble they were trying to sell as Quartzite. Found this Sea Pearl Quartzite he said was one of the hardest quartzites. Best of luck but buyer beware. If its to white and looks to much like Marble it probably is marble!!! Pic of the newly installed Sea Pearl Quartzite. On to painting cabinets and backslashes.





  • 6 years ago

    Slabs can have different names depending on where they are being sold. And not all installers are as knowledgeable. The best thing for a person to do is to do their own research and become knowledgeable about the product. Especially if you have certain expectations of that product. Also try to get a sample of what you love so you can take it home and abuse it using the products that will cause it to etch or react poorly such as lemon juice. That will help you decide if you can live with the drawbacks of it.

    Though in the case of this thread, the OP's and others issues seem to have had to do with the installation of it and not the slab/s itself.

    Hu- you found yourself a pretty slab.

  • 6 years ago

    @jessanders what is the name of the quartzite in the pictures? we just installed a counter that looks very similar and are having issues with grayish-blue rings that we noticed after lighting a candle in that area. (https://www.houzz.com/discussions/5884992/gray-blue-quartzite-counter-stains-please-help)


    I really hope it's not a stone issue. We got that stone much cheaper than any other quartzite.. It almost seems like there's a reason why, after seeing this and our own issue.

  • 6 years ago

    So sorry to hear of your difficulties . Original was Bianco Fontaine by Daltile. It has since been discontinued. I’m convinced there was an issue with the slab itself or perhaps the whole “lot” of slabs were all defective and is why they were later discontinued..
    our problems started small but grew fast . Water rings around the faucets. First week in the house we had Mexican food take out and bag of chips leaked through some grease and it never did come out. They absorbed EVERYTHING. But again, the wholesaler and the installer had never seen anything like it before. Think it was an unfortunate fluke for us. ZERO problems with our new quartzite.

  • 6 years ago

    Glad to hear the replacement has been good. What's the new one called?

  • 6 years ago

    Allure, also by Daltile.

  • 6 years ago

    We’ve just installed gorgeous quartzite countertops. Tonight o noticed this strange stain around one of our sink features. We were shocked! Fortunately we looked on Houzz and found this is a problem others are having. We took out the fixture and are letting it dry. My husband thinks the quartzite on top is sealed and the fixture hole isn’t. So water has gone in between the seal and the quartzite. So we’ll be looking to seal the hole and possibly put some sealant around the other fixture we haven’t removed. I love our quartzite I hope this works.

  • 6 years ago

    Thank you for your post It looks like your sink was sealed well from the photo so that debunks our theory of water between seal and quartzite. Your new counters look beautiful!

  • 6 years ago

    I love your blue backsplash tile.

  • 5 years ago
    last modified: 5 years ago

    @jessanders help! I fell in love with a quartzite called Vancouver. It looks so similar to your first slab, but was hoping you’d be able to give me more insight if it’s maybe more different than I think. Here’s the vancouver slab: zooming in it looks earily similar





  • 5 years ago

    Following

  • 5 years ago
    last modified: 5 years ago

    Even if you carefully test a sample there is always a risk that quartzite will have had a resin applied by the original supplier/quarry and is therefore susceptible to staining and etching. For a material choice so personal and expensive I recommend sticking with granite.

  • PRO
    5 years ago
    last modified: 5 years ago

    How would a slab that has had resin sucked through it still be able to etch and stain please?

    And granite isn't resined?

  • 5 years ago

    @jessanders - how do you like the Allure? Is it pretty strong?

  • 5 years ago

    I believe we got the Allure. We've had nothing but problems with it. It stains super easily. It's got a couple of seemingly-permanent oil/soap stains, some weird blue/gray rings that formed that we still can't explain. Perhaps it's the sealant we used? All we know is we wish we could go back and get something like a granite. This has been something of a nightmare.

  • 5 years ago

    @David Fuller - I'm sorry - is it the same issue with the silicone @jessanders had? Where did you purchase the stone?


  • 5 years ago

    Thanks @Lisa Miranda. No, not really. We've never had issues where water was somehow escaping the pipes and soaking into the stone around the faucet. It's more just if water (or worse, oil) sits on the surface long enough (let's say you didn't see it, or it splashed from using the faucet and you don't notice it and wipe it up) it soaks into the stone fairly quickly. Or in the case where we spray groceries deliveries with alcohol (my wife is high risk and a bit neurotic..), the alcohol can soak into the stone or we've had some dye runoff that we can't get out now.


    I don't know. Maybe it's unreasonable to expect those types of things to not damage the stone. Maybe we're naive or just making dumb decisions. But I would have expected a sealed, hard stone not to have these issues.


    We bought from IGM.

  • 5 years ago

    I'm so sorry - thanks for letting me know. What sealer did you use? Did you have it factory sealed or did the fabricator handle it? Ugh I'm terrified.


  • 5 years ago

    @Lisa Miranda It was a Stone Pro Impregnator Sealant for hard stone. The fabricator handled. So.. yeah. Don't do what we did.

  • 5 years ago

    I am considering Perle Venata quartzite for my kitchen. Can I get any suggestions ? is it porous?

  • PRO
    5 years ago

    Sona:


    You have to test in person.

  • 4 years ago

    @jergens7, Did you install the Vancouver? If so, have you been happy with it?

  • 4 years ago

    Looking for the same! i am getting vancouver installed and i am

    nervous about its durablity

  • 4 years ago

    Allow quartzite to dry completely for about 3 weeks(sorry no sink use) and let water spots evaporate. clean thouroughly with denatured alcohol to remove any dirt and grime then reseal with a good sealer SEVERAL times making sure to get inside of sink cutout! quartzite is very non pourous stone. Improper sealing is the root of these problems.its dense and takes water weaks to evaporate!

  • PRO
    4 years ago

    "quartzite is very non pourous stone."


    Quartzites vary in porosity. Test before purchase please.

  • 2 years ago
    last modified: 2 years ago

    I know the original quartzite in this thread was not Vancouver, but there were a couple of folks thinking about Vancouver in this thread and were worried that it looked eerily similar. Did any of you move forward with the Vancouver and if so, what was your experience? I know every slab is different and I will attempt to do all much testing as possible, but the more data points the better...

  • PRO
    2 years ago

    Rob:


    Stones aren't cars. If you buy a Chevy, it's a real Chevy. Ford doesn't put Chevy stickers on Fords.


    Not so with stoners. They'll call anything anything if they think it will sell. They'll name stone after their grandmothers. Do not go by name; test only.

  • last year

    The same thing is happening with my Mont Blanc. The fabricator is pointing the finger at the supplier and vice versa. How did you get the supplier to respond and how long did it take?