Software
Houzz Logo Print
waverly6

New Miele line coming? How long before it gets to USA?

7 years ago
last modified: 7 years ago

With thanks to Dan1888 who provided the link in a different thread, I'm posting the press release in a new post.

New Miele 7000 line coming. I'm hoping it will get to to USA before I do my kitchen remodel in winter 2019/2020.

https://www.miele.de/de/m/generation-7000-miele-startet-komplett-neues-einbaugeraete-programm-4785.htm

Comments (24)

  • 7 years ago

    Don’t count on it. It is usually years not months for new miele products to make their way across the Atlantic.

  • 7 years ago

    Nooooooooooo!!!!! They need to upgrade from using the Kontiki raft!!!

  • 7 years ago

    Hm, not sure I want a camera and remotely controlled times/temperatures via smartphone for my oven. Especially not as long as phone providers can't stop SIM card stealing.

  • 7 years ago

    I agree with the posts above, it takes a while to get over here. And in some cases individual products never are sold in the NA/US market.

    Here's one example translated from German to English that I've been watching for several years, seems like it will never make it here.

    One argument "for" these new model lines is they are entire new model lines with seemingly new cutting edge features, not just one individual model of something (remember all the marketing hype about 12-14 mos ago about the new "dialog over" yet it's never been mentioned since).

    Here is the original post link translated, really interesting reading:
    https://translate.google.com/translate?depth=1&rurl=translate.google.com&sl=de&sp=nmt4&tl=en&u=https://www.miele.de/de/m/generation-7000-miele-startet-komplett-neues-einbaugeraete-programm-4785.htm

  • 7 years ago

    Depending on how desperate you are to get this particular appliance, you could always import it yourself. This option has been discussed on Houzz every once in a while. There is a very good chance, that installation would be trivially easy. You'd have a mismatch in line frequency (60Hz vs. 50Hz), but that's unlikely to cause a problem with any modern electronics. And getting 240V to your appliance is easy, even here in the US.


    Of course the downside is that you are buying an expensive appliance without any way to get it service let alone to have it covered under warranty. And theoretically, your building inspector and/or your home insurance could give you grief for lack of UL listing. But in practice that never seems to happen -- at least I have yet to read of a single confirmed case.


    I also recall that somebody mentioned Miele had a marine division, in addition to the regular per-country divisions. That might be a way to directly buy from Miele and have it delivered in the US. Never investigated closely, though.

  • 7 years ago

    Yes, I have thought about all that. And have read of some people on here doing it.


    However, as a builder pal of mine pointed, if you are going to put all that time, money and effort into it just buy a food service/restaurant grade model here in the US.

  • 7 years ago

    Better try Miele's English version of the German press releases page.


    https://www.miele.de/en/m/press-releases-312.htm

    waverly6 thanked whirlpool_trainee
  • 7 years ago

    if you are going to put all that time, money and effort into it just buy a food service/restaurant grade model here in the US.


    A restaurant grade appliance is really different from a high-end residential appliance though. Sometimes, they are in fact a great fit. So, I do encourage you to check out both types of appliances if you know you have unusual requirements. But more often than not, you'll discover that commercial appliances really aren't a great fit in a residential kitchen.

  • 7 years ago
    last modified: 7 years ago

    thanks to all who answered.

    I called Miele to ask and after a 47 minute wait on hold got a service technician and got the same answer (they aren't expected here yet if at all.). After asking him about service options in my area, it doesn't seem a viable option to go with all the Miele appliances I had selected. ( it was not reassuring when he didn't seem to know where Delaware was,....Delawhere?).

    I will still bite the bullet and probably go with their convection steam oven) but as I'm 3 to 4 hours away from any service representatives and once the appliance is out of warranty will not only be paying for service calls but travel time. It's not such an issue as there are many induction cooktops, warming drawers, dishwashers and vacuum sealers which will fit the bill but I really liked their ovens.

    I now have to start my research over for a decent wall oven. And remind myself It's only a kitchen, not the holy grail.

  • 7 years ago

    I wish, Miele offered 10 year extended warranties in the US. In cases where you live that far away from the next service center, this would at least give you an option to consider.

    waverly6 thanked M
  • 7 years ago

    "... they aren't expected here yet if at all."


    Was he reffering to the 7000 line? I am wondering because the press release clearly says:

    With its Generation 7000, Miele is introducing nearly 3,000 model versions worldwide.

  • 7 years ago

    I mentioned the 7000 line and referred specifically to the press release and the date of April 2019.

    That being said, I would not place too much store on anything any Miele sales person or service "telephone answerer" says. I hate to be negative, but I've received so much incorrect information and lack of professionalism in my direct contact with Miele both in my telephone research and Experience center visit, that I would double check any information I received. I was trying to not let their ineptitude in every area influence my purchase decision as I'm really impressed with the product and independent reviews. But not having any local service options is a real problem.

    It does seem that some of their products available in other countries do not reach the USA or take a longer time. so let us know if you find out any different information.

  • 7 years ago

    M, I agree. It doesn't make sense to me that a company on that level would not make purchase and service options more available to a wider market. It's not like I live in the wilds in some remote unpopulated area.

    There are no service options for the whole of the Maryland eastern shore and Delmarva peninsula. I believe they send someone from New Jersey but it can take weeks. That would still be bearable but once out of warranty, it's prohibitively expensive. And I was given this warning by my local appliance store which sells Miele and provide their own service on every other line.

  • 7 years ago

    All press releases mentioned on Miele's US site mention spring or summer as the release date for the respective appliance.


    https://www.mieleusa.com/m/press-releases-312.htm

  • 7 years ago

    Whirlpool-trainee, this corroborates what I'm saying. The disinformation that the Miele so-called service personnel pass on is unsettling, to say the least. The press release states

    "Princeton, NJ – Miele, the largest family-owned luxury appliance manufacturer, returns to the 2019 Kitchen and Bath Industry Show (KBIS) in Las Vegas taking place from February 19-21. Miele increased its trade show footprint to 7,000 square feet in order to unveil a full suite of products as well as a live demonstration area. At the show, Miele will announce new products in every home appliance category including coffee, cooking, cooling, ovens, ranges, ventilation, and laundry."

    The millenial I spoke to yesterday emphatically stated there were no change or new products.

    I called the sales personnel directly today to cancel my attendance at one of their appliance demonstrations. She said if I have any questions to call. so I I asked her if it was correct that when service is out of contract, there is a charge for travel time. She dismissed it by saying that's not her department and I should call service. I explained that I'm not calling again to be put on hold for 47 minutes. She said she would let me know. I know that's not happening. Normally, I would not even notice let alone comment on lack of service or amount of disinformation or let it affect my decision on a major purchase, but episodes like this which have happened on every contact ( which so far is at least 8 x including previous visits to the showroom ) makes me wonder about their level of service they offer.

  • 7 years ago

    Waverly66 - I don’t think the link above on the USA website is talking about the 7000 generation appliances. There is no mention of the features in the link whirlpool trainee posted from the German website. There are other products in the US press release - main highlight seemed to be their refridgeration line enhancements and 30” warming drawer. My suggestion is wait and see what hits their website over the next few months. Miele keeps their product offerings very close to their vest and typically don’t make specific announcements until they are basically ready to order. For example the dishwasher I bought was just announced when I was ordering appliances and made a last minute switch to get a new model. Miele announced their XL combi steam oven non plumbed then a few months later announced the plumbed model. Had I known a plumbed model was in the works I would have added the drain before slab. Adding it after the fact was another $1K so I skipped it. Their approach is very different than Wolf Sub Zero - check out the Wolf SubZero next generation website - great information - I have followed it for a few years and their products tend to slip quarter after quarter. Their M class oven was one when I was choosing my appliances that continued to slip. Their current product that has slipped dramatically is their Cove dishwasher announced almost a year ago. I believe that is now finally targeted for April release but we will see.


    As far as service - you are correct - MIele does not have a US wide service area. Personally I would run like the wind if it will take hours for a tech to get to my house and they will charge me an arm and a leg. There is one Miele tech in my area and he services a huge area. I would call their service department (call in the am to get Princeton) and ask them what the service call charge is for you home. The wait on their technical service line is usually very short particularly first thing in the am. I do find their service folks pretty knowledgeable and helpful.


    I understand your frustration - good luck!!!

    waverly6 thanked Kim G
  • 7 years ago

    Thanks for your answer Kim G, yes I agree that this isn't about the 7000, but I referenced this as the person who answered my call was very emphatic that there were no new changes AT ALL. Unfortunately, I have been calling in the morning and getting NJ and each time the wait has been between 30 to 47 minutes. At least this guy m when he did not know the answer to one of my questions, put me on hold until he found out the answer. Previously th nswer jus got sucked out of the proverbial thumb. I think it may have been you who gave me the answer to the qquestion fo the difference in warm up times between the CSO XL and XXL. One miele rep had told me 20 minutes and it may have been you that told me 8 minutes. It was an easy enough thing to check. She could have told me, "I don't know. Let me walk 30 steps over to the showroom and run a test for you and I will call you back. What is your number?"

    Sorry about your non plumbed CSO, That and the masterchef program is why I will stilil probably stick with their CSO and suck up the service fees.

  • 7 years ago

    I think it was myself and another poster that had the XXL that gave you warm up times. Make sure you are calling technical service not sales. Very different. They will not tell you over the phone if there will be model changes if not announced. I think that is their policy. To be honest the sales rep really may not know. I agree Miele has the best control of the CSO - so does gag but I didn’t even go there due to price. The master chef is useful - I do find most of what they use in the Masterchef for steam and combi steam in their manual. I have programmed several of my own programs and that is a great feature.

  • 7 years ago

    For both dishwashers and combination steam ovens, Miele really is in a league of its own. There are some brands that aspire to similar standards, but I don't feel any of them come close to meeting let alone outperforming Miele. This knowledge doesn't help you, if you don't live in their service area. It also doesn't help, if their higher prices are outside your budget.


    But in all other cases, I'd strongly encourage considering Miele for these two types of appliances.


    All their other appliances are quite nice too (e.g. coffee maker, stove, fridge, vacuum, washer/dryer, ...).


    But I think they are not necessarily unique in their designs for these other types of appliances, and in fact there are other manufacturers that, on a case by case basis, have better solutions for each one of them.


    Having said that, if you were too lazy to thoroughly research different brands (hey, what are you doing on Houzz! Get out!!!), and if money wasn't a factor, then you could do worse than going with an all-Miele kitchen.

  • 5 years ago

    Is there any updates on the 7000 series other than the dishwasher coming in the US anytime soon?

  • 5 years ago

    @G Reilly Not really. Miele participated in KBIS US last week, but seems like they only announce G5000 dishwasher line (last year they announce G7000 dishwasher). So not sure about their product plan for US market this year.

  • 4 years ago

    Any update on the Miele 7xxx series making it to the USA yet? The website still has the 6xxx series only, but I heard rumors the 7xxx series can be ordered. Does anybody know?

  • 4 years ago

    wow Q2-Q3 next year