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backsplash tiling job nightmare

7 years ago
everything seemed to be going well at first. my husband left and I got busy. our contractor left and then we noticed the nightmare. the metal tile edging isn't done right and we have chipped rough cut tiles. the main contractor came yesterday and pulled the tiles we weren't happy with but basically told us it's "normal" and not to expect much better. they only use a wet saw for "big jobs" I'm really really pissed. I wanted bullnose used around the sink but he didn't lay from the sink over so by the time we got to the sink it couldn't be used. what should I do? when he pulled tiles yesterday it was ripping the drywall

Comments (25)

  • 7 years ago

    pictures

  • 7 years ago

    another

  • 7 years ago

    I did a better job on our bathroom, for which we bought a wet saw (and replaced the blade when needed). Did you discuss the bull-nose edging with the contractor before the tiling was started? I can't believe someone thought this was acceptable--I would be very upset, too.

  • 7 years ago
    I am so sorry this happened to you. Hopefully you have not paid them in full and you have a written contract. If this were mine I would have it ripped out and done correctly with the bullnose I expected even if it meant I would need to take this out and save more cash to do it later.
  • 7 years ago

    That is absolutely terribly done and I would absolutely want all of the edges recut. My husband and I did far better doing our own backsplash years ago with no experience and just a fast run through from a guy at Home Depot. This contractor should be ashamed and hopefully he knows it. I’m so sorry that you’re dealing with this.

  • 7 years ago
    no he hasn't been paid in full.
    absolutely he knew about the bullnose

    I said the same thing that we could have done a better job ourselves.
  • 7 years ago
    last modified: 7 years ago

    A wet tile saw costs just a couple hundred (or less) at Home Depot and is not terribly large or heavy to transport. I know because most of our house has tiles throughout which we did entirely ourselves and never had a tile look like those edge ones. Blades are peanuts to replace also, especially when you are a contractor. Never use a dull blade.Hopefully you can get this torn out and hire someone else.

  • 7 years ago
    so apparently our contractor has a wet saw but only uses it for large jobs. I told him he either wet saws the replacement tiles or we will do it ourselves and he won't receive the remaining balance. he is coming today, himself (it was his other guy who did the tile) with the wet saw to do the replacements
  • 7 years ago
    last modified: 7 years ago

    Whether it is a large job or a small job, it should all look good and have equal workmanship. That is a lousy excuse for not using a wet saw. We have done all our own tiling and it is not real hard. Especially with the thinner wall tiles. So if need be, you can rent a saw from Home Depot or even buy one and do it. Good luck.

  • 7 years ago

    Sure sorry you had to go through that. "they only use a wet saw for "big jobs" That's just BS. Either that or they are incompetent, and I'll assume the latter with the bullnose mixup. Hope you get it straightened out to your full satisfaction.

  • 7 years ago

    Oh my that is bad. I feel like my child could have made better cuts. Where did you find this guy? I would go with someone else & completely redo it.

  • 7 years ago
    its the contractor who has done the rest of our remodel. I've seen his previous work and he came with a lot of recommendations. that's the most frustrating part.

    he is getting one chance to fix it and fix it to my standards. then I'm done.
  • 7 years ago

    Ugh - so sorry this has happened. Ask him if he wants you to post those pictures to a Yelp review of him, and if he'll use them as examples of his work on his website.

  • 7 years ago

    " I've seen his previous work and he came with a lot of recommendations. that's the most frustrating part. "


    Those must have been "big jobs". ;-)

  • 7 years ago
    apparently my full kitchen remodel wasn't a big job
  • 7 years ago

    I bet you weren't getting a cheaper hourly rate for his work than the big jobs either.

  • 7 years ago

    That looks terrible.

    Make sure the pencil/pen marks he made on the tiles will actually come out.

  • 7 years ago

    "they only use a wet saw for "big jobs""


    What a load of crap. We did my backsplash ourselves and most certainly used a wetsaw. No way would I have done it without one. Your contractor is full of it.

  • 7 years ago

    Oh my goodness .... I could feel myself getting mad for you while reading and seeing those photos. Even worse than tile was the ridiculous answer about only wet saw on big jobs. Um, did that really come out of your mouth sir? I like the question about the yelp reviews/photos and if he’d be willing to sport that workmanship on his website.


    Hope It’s done correctly this time.

  • 7 years ago
    he hasn't been back to fix it. says he isn't sure when he will be back to finish it. the guy on his team who did the job the first time had a death in the family.

    what gets me is when he started my kitchen he left the first two days at noon to go finish a job. he even said "if it was you I would do it for you as well" now it's me and he isn't standing behind that. we have a huge family get together memorial day weekend and I would like my kitchen to be finished and cured by then!

    I'm tempted to just finish it myself and not pay him for this portion.
  • 7 years ago
    I should add that I understand his other crew member being off for a family emergency. I would never expect my kitchen to come before that. but the main contractor is still working and I do feel that since my job was started and messed up it should be finished before he ever started another tiling job. (he picked up his tile spacers this morning)
  • 7 years ago

    M Chap, sure glad to hear and see your tile work was corrected, and I'm sure it's a huge relief to you. Not at all sure why you'd think your tile and grout wouldn't be a popular choice - it's perfect! I won't make any more comments (ok maybe one, I think you did amazing!) until you post a reveal thread - when you are ready, of course : )

  • 7 years ago

    Glad to hear that you got the problem resolved and with excellent results. It looks great.

  • 7 years ago

    I think you picked a GREAT tile! No idea why you think that would not be popular - it is perfect with those cabs. Good job, and so happy for you that it got resolved!

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