After waiting 3 plus weeks, the Lowes contracted countertop installer came in with 3 cm. Caesarstone, and they did the dry fit. I had asked for quarter-round on the counter edge profile. They did that, but at the Apron sink, they graduated into an eased edge around the sink. I assumed that they would do the quarter inch round, since it is a continuous line; but they said they never do rounded edges at the sink. I had asked by phone, about it before the date of install and was assured by the office manager that they would do the same all around. They do not recall that communication. Okay, so they agreed to round out the sink edges in the driveway. They wanted $400, I said I would pay $200 and then the lead decided to do it at no charge. Moving it on to their new dolly, they lost control and the largest (peninsula slab) fell, nicked our vintage piano, and was rescued by the lead guy. The slab was scratched badly, so the lead guy (owner) told us he would order a new one. They will lose the cost of the stone, total loss on his job and I wish I had not asked for the extra change.

Question 1: Do I hire a piano restorer and submit the bill to them? The solid walnut wood is scraped maybe 1 inch by a fat 1/8 inch, right at the curved edge. I trust myself more to sand it gently and match the stain, rather than hire a restorer. The vendor said he would find a professional refinisher himself. Repair will be handled one way or another, but the piano will not ever have the same sleek edge. Piano is both vintage and expensive. My husband is a composer. Beyond repair cost, ask to collect anything additional for the loss?

Question 2: Accidents happen, but I have some concern about competency. Unknown to me, the installer screwed a brace for the dishwasher on top of the cabinet spines. The result was that the slab of quartz was raised a 3/16+ " at the DW side, causing a 3/16+" gap at the DW corner and at the front sink corner. When I noticed the level change, he said the cabinetmaker made the boxes not level and he would shim the sink UP at one corner and caulk the gaps. He was confident I was overly concerned. I said, let's solve it because the cabs are level. I finally discovered the metal brace and had them remove it. Solved. We have side clasps to secure the DW after the plumber finishes.

On all other details, the owner / installer seemed competent, 35 years in the business, and very contrite. I have not notified Lowe's. Not sure if I should, since he is taking responsibility. I would like an amicable outcome. I am asking to tweak the width of the positive reveal for aesthetic reasons, so I am getting a small benefit out of the redo.

Sigh. 2-3 weeks for the countertops now.