I ordered something that was not the quality that it looked to be in the picture... I've been trying to return it for the last TEN DAYS!!! After 3 days, I received a label, put it on the package and dropped it off at USPS (assuming that it was correct I didn't even look at it...first mistake). Two days later....WE RECEIVED THE PACKAGE BACK!!! The label had our address as the "to" on it. The seller has been trying to get a new label to us but has thrown up his hands and told me that I need to contact Houzz. I've been on the phone for over an hour!!! On the first call, I got a rep that couldn't seem to undertsand ANYTHING that I said and I had to repeat myself over and over to the tune of 48 minutes. Then she accidentally (or maybe not accidentally) hung up on me when she tried to put me on hold to call the seller. Currently on hold again with the second rep.....I WILL NEVER ORDER FROM HOUZZ AGAIN!!!

Terrible return policy. company said I must return vanity stool in original packaging. Original packaging was numerous cardboard pieces cut to fit the shape of the bench. Impossible to reassemble cardboard pieces.

No customer service! Never again!

I purchased a $250.00 wall clock. after 30 days of course, , when the return window closed, it stopped running. i contacted them they forwarded me to lighting, their supplier, who timely sent me a new mechanism. could not get old one off to replace. they referred anither company, blah blah, blah blah…do NOT ORDER WALL CLOCKS!

-I bought a glider and gliding ottoman for nearly $800. I thought I was getting an upscale product.

It came very well packaged and protected. It was NOT damaged during shipping.

It had major flaws in the finish. The stain did not cover where the spindles met the insertion holes. There were scratches on it. The seat cushion is thin and not cushy.

I sent many emails with so many photos to exhibit the issues. In return, I kept getting more ads to purchase from them. No one has ever responded to me about my complaints. I could have purchased one at 1/3 the price, like someone I know did...and would have had no issues, a great finish on the wood, a thicker, more comfy cushions.

This company wants the money. Good luck if you did like I did and trusted more money would get you more comfort and a better looking product. Zero stars from me.

Don't stress, though....there are some great companies out there that will do everything to get repeat business and stand behind what they sell. They get my repeat business and my friends' business, too. I have a wide circle of influence...not because I am special....just because I tell the truth and they trust me!

I should have read these comments before I bought. I purchased a pillow for my bedroom chair. When it arrived it was the wrong size and the color was wrong. Shipping it back is over $25…….
I got fooled once….never again!!
Buyer beware!

DO NOT TRUST, I bought a chandelier, and it arrived after a month of shipping from China. After talking to both the seller and the Houzz support, they both blamed me for the problems of the chandelier, and they will not take back their low-quality material under any condition. They claim that I cannot return the chandelier because it had already been installed, but how am I supposed to know if it works if I do not use it? The customer service shows that they are simply in this business to make money and nothing else. Their inputs just make the customer more frustrated instead. All of the photos and lights on the product are fake and photoshopped. In reality, the light is extremely dim.

DO NOT DO NOT roll the dice with Houzz - have received multiple large broken items and they will not pick them up for you nor will they pay for you to return an item if it's just downright cheap upon arrival DO NOT BUY FROM HOUZZ

We purchased a corner jetted bathtub and was sent the wrong one. They still have not resolved the problem. Houzz has not made any arrangements to send the correct bathtub or to pick up the other. They have ZERO customer service. I will never ever again purchase anything from them. Buyer Beware!!! Hands down the WORST customer service ever!!!!