Rejuvenation Furniture?

7 years ago

Has anyone purchased furniture from Rejuvenation? Customer service reviews on Yelp are horrible. And most people purchase lighting fixtures from them. But not too much information on their furniture. Looking specifically at the Perkins Spindle Bed. https://www.rejuvenation.com/catalog/collections/perkins-spindle-bed/products/5865a94378f2f2b4850011ed

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HU-209900017

6 years ago

Hi. I ordered and own that bed. This is one of my first comments on any forum ever, but I feel obligated to chime in here. First, the customer service from Rejuvenation was pretty bad. It was nearly impossible to get a sense of when the bed was going to arrive, and while the people from the store were nice on the phone, they had no idea what was going on, and I spent tons of time on hold. The actual delivery and installation was pretty good. As for the bed, we got the king size and much to our disappointment it was not a good fit for a standard king size mattress on the long sides. The unfinished (pine?) slats show by about 2" on both sides, which was a pretty big disappointment because this bed seemed kind of on the higher end price-wise in this category, and we've never had a mattress fit issue on any bed before. The gap annoyed us enough that we wound up cutting brown masonite to fit over the slats so as to detract from the obviously too wide bed and exposed slats--that works fine, but it was a pain and not what we wanted to do. The bed is made pretty well, but not quite as nice as the pictures make it seem. Also, if you look at all the pictures you can see that there's a gap between a mattress and the sides in one of the stock photos. That, and the fact that dealing with Rejuvenation was so awful, led us to just keep the bed, modify it with masonite, and live with it. It is nice looking otherwise, it's just not the right size for a standard mattress. I hated to let Rejuvenation's bad customer service result in me keeping a bed that is basically defective, but the masonite helps and we just didn't have the energy to deal. I hope this helps. There really doesn't seem to be much out there about this bed except very nice pictures.

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Patricia Colwell Consulting
7 years ago
First the reviews are horrible but you want ot order from them Why? Imported from where ? Pretty sure you can find a bed from a place with good reviews.
sweetie7494
Original Author
7 years ago
Because i specifically want a Windsor style bed with a solid walnut frame. There are not that many options out there.
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gm_tx
7 years ago
Meh, I take online reviews with a grain of salt. No, you should not ignore them, but do keep in mind that the few people with bad experiences are far more inclined to go online and write a review vs. the many people who've had satisfactory experiences.

That being said, I'd be more concerned with the fact that the online listing does not have more detailed photos showing the construction of the bed, nor does it list where it is made. You might try calling customer service line to see if they can provide that information.

I've purchased their hardware and been very pleased with the quality.

Good luck!
rebekah_beck
6 years ago
I too am considering purchasing the Perkins Spindle bed but hesitant to spend so much money without much of any (balanced) reviews available. Did you end up buying it? If so, are you happy with it? If not, what did you decide on instead? Thanks in advance for any feedback you can provide.
Angelique Hanesworth
2 years ago
DO NOT BUY FROM REJUVENATION. I ordered two lights for $1000. They were glass pendants with a 4 pronged wire "cage" that enveloped the glass dome. The wire cage for both lights were the wrong size. I spent TWO MONTHS speaking with THREE different people trying to get a new metal component for my light. Each person said they would ship something out and then a few WEEKS later, someone new from the company would call and ask me about the order. The first two times I spoke with them, I told them the wire cage was the wrong size and as a result, once of them got damaged when I tried to put the light together. They told me they could NOT send me a new wire cage and they also could NOT accpet the refund for that light. So now, I am out $500 on a light they sent me the wrong parts for. I've had better customer service at Target.
la_la Girl
2 years ago
last modified: 2 years ago
they're owned by Pottery Barn, so ^that customer service makes sense

I had luck with terrible Pottery Barn customer service several years - I mentioned it as a comment on a Facebook post about PB and they reached out and gave me this email: supportpb@wsgc.com - literally someone emailed me back an hour later and credited the amount, could be worth a try