Software
Houzz Logo Print
uscroy

New dryer not drying

7 years ago

I just got a new Whirlpool dryer and in most loads I am getting some wet articles at the end of the cycle. What I mean is that some articles will be mostly dry but still have some very wet spots (not just damp). Most things are fully dry. Is this normal with high efficiency dryers?

My previous dryer, which I had for a long time, was oooold and decidedly low efficiency. Everything came out hot and dry. This is my first high efficiency dryer and maybe my expectations need to be adjusted? It's a top of the line model with all the sensors so I assumed things would come out dry.

Is what I am experiencing normal or is something wrong?

Comments (12)

  • 7 years ago

    Uscsycho...how is it "High Efficiency"...is it a Condensing type dryer or have a "heat exchanger "? Or does it lower the temperature the closer to the end of the cycle it gets?

    Does it have a "Steam" option? (usually just a spray of fine mist water added to the drum).

    On my Electrolux I will some times get wet spots if I use the "Steam" option which adds a fine mist of water in the last minutes of the cycle.

    I use the "Less Dry" option so I expect a few damp spots. (and there always seems to be a few items that get hit with the spray of water a little more than the rest of the load).

    You may want to use "Normal" dry or "More" dry if you experience some wet spots and want the clothes fully dry.


  • 7 years ago
    last modified: 7 years ago

    Is this the matching dryer to your new washer? Thus the DED 9620? What settings are you using?

  • 7 years ago

    The sensor in my Miele T1 will stop the cycle when the lightest item in the load is dry. Meaning, if I have a bunch of towels and one pillowcase, it will stop when the pillowcase is dry. So I just take out what’s dry and let it keep running. I think that’s part of the “high efficiency.” It also protects your things from getting cooked.

    I also had to change a setting because my water is very soft. Someone kindly pointed it out in the big W1 thread and it made a world of difference. But I doubt that’s your problem. The Miele is set for hard European water by default apparently, and ours is super soft, which throws off the sensor. Good luck.

  • 7 years ago
    last modified: 7 years ago

    It's the Whirlpool WGD9620.

    These are the settings: Temp low, dryness normal, wrinkle shield + steam on, static reduction on. Low temp and normal dryness are the default settings for colors, which was my last load. But I've had the same thing happen with other settings. I'm not 100% sure that I've had wet spots in every load but it's happened enough times that I worry something is wrong. If this is normal, I can live with it (begrudgingly) but I'm trying to figure out if there's an issue.

    Perhaps the steam option is causing the wet spots. Isn't the steam supposed to help minimize wrinkles? But if you'e got laundry sitting in there with wet spots that's going to give you wrinkles. Seems counterproductive.

    As for "high efficiency" perhaps it is not technically high efficiency. I just used the term broadly because I consider any high end, modern dryer to be high efficiency relative to something much older or on the low end of the spectrum. But it doesn't have a heat pump or anything like that, it's a gas dryer.

  • 7 years ago

    As for "high efficiency" perhaps it is not technically high efficiency. I just used the term broadly because I consider any high end, modern dryer to be high efficiency relative to something much older or on the low end of the spectrum. But it doesn't have a heat pump or anything like that, it's a gas dryer.

    Thanks for clarifying that part. I did wonder what you meant by that. I can't think of anything less efficient than a gas dryer, come to think of it. My clothesline on a 90 degree day can't be beat for energy use ;-)

  • 7 years ago

    I'm not familiar with the details of this specific machine but IMO there's no need to use steam for normal drying. It adds moisture to the load, which is not conducive to drying. Steam reasonably is used to "freshen" items that are rumpled from brief wearing or storage. You mention "static reduction." The steam option probably is related to that ... but again, it deliberately sprays the items with moisture so that may be the source of your wet spots.

    There's no need to stick with the cycle "defaults" if they don't fit your specific needs. The various choices of options are there for a reason ... to adjust the cycle to fit what you want / need it to do.

    There's very little difference in design between "old" and "new" dryers. They all involve a rotating cylinder, a heat source, and a blower to move heated air through the tumbling items. Moisture sensors are not a new thing, they've been around since the 1960s. High-efficiency on gas and regular electric dryers typically is garnered by initially heating to the target temperature then reducing the heat level for the remainder of the cycle (which also makes for longer drying time). Heat pump dryers are more efficient but are an entirely different thing than gas or "regular" electric.

  • 7 years ago

    Thank you so much boba1! Do you have this machine yourself? You seem very knowledgeable about it!


    I only used the static reduce option because it was there. I figured it couldn't hurt but I didn't know it could lead to damp clothes so I will stop using that. I wish the instruction manual was more complete. They just assume that you understand what all the options mean without really explaining what they do or how they work. It's annoying...

  • 7 years ago

    The static reduce will actually spray water into the drum towards the end of the cycle. If the load is big, it can create the wet spots. I would recommend turning that off as well. Don’t use the EcoBoost option either. I find that it is a gimmick on my dryer.

    On my older WED87HED, there is a away to make the dryer run longer automatically on every cycle. I can try to see if that is an option on your machine.

    Also, the more ‘aggressive’ the cycle is on my machine, the more it will tend to over dry because of clothing thickness. Casual generally leaves items about 90% dry, while Normal overdries by just a touch, and Heavy Duty will scorch clothes. Your colors cycle might default to a cool and slightly under dry setting. I would see if More Dry has a better result.

    uscpsycho thanked doreycrouse
  • 7 years ago
    last modified: 7 years ago

    On my older WED87HED, there is a away to make the dryer run longer automatically on every cycle. I can try to see if that is an option on your machine.


    Doreycrouse, I know exactly the feature/function you are referring to. I have yet to unearth that ability to program an additional 5% increase or decrease in increments for the overall auto dry functionality in any documentation of the new models. Even the new Maytags, with the control panel that's more "mechanical", doesn't mention the function.

  • 7 years ago

    The Use and Care Guide includes a table on page 7 and 8 that shows the recommended, automatic cycle to use for each type of laundry. Maybe you should start by selecting the Recommended cycle, leaving off any options.

  • 7 years ago

    I bought a Maytag front load washer and dryer in January and having the same issue. Since it’s under warranty I called to have it serviced. It indeed was broken already. The dryer used to dry 6-8 towels in one cycle and now was damp after the first and second cycle. Vents were checked for excessive lint and even vacuumed out the vent with a lint lizard. Tech came out and said yet it’s broken and fixed it within a half a hour. Don’t hesitate to call and see if something is wrong. Mine ended up being the sensor.