Reply from Quilt store about Project Linus donation

bkay2000

7 years ago

I received this email reply yesterday:

Dear Barbara,

I am sorry that your donation did not make it to your intended charity, Project Linus, and equally sorry about the response you received from one of the shop employees when you asked about the donation. I spoke with Maria, the chapter coordinator for Project Linus, to determine what we could do to compensate for the misdirection of your contribution. We offered both fabric and shop sewing time (we dedicate time each month during which shop employees work on sewing projects for charity. Maria opted to have us sew for Project Linus. Additionally she asked to have access to the use of our longarm machine, and we have arranged that as well.

As a result of the unfortunate incident with your donation, we have established a shop policy of not accepting any donations for charity unless the intended charity is clearly identified on the related bag or box. [Shop owners name], and I will be sure that all employees are aware of the donation policy.

We very much appreciate your business and value your connection with [Store name]. Please give me a call if you have any additional concerns or suggestions related to this incident.

Sincerely,
Penelope

I guess a letter sometimes makes a difference.

bkay

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Comments (9)

msmeow
7 years ago
Thanks for sharing the outcome! It looks like they took your issue very seriously.

Donna
nannykins
7 years ago
Sometimes when you speak up, good results follow. Kudos to you and to the shop for working on correcting this error.

Theresa
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latifolia
7 years ago
Kudos to you, for sure. Your letter made a big difference.
bev2009
7 years ago
You go girl.
polardream
7 years ago
I am glad they took the effort to correct their "mistake"! Good job.

Sue
LD
7 years ago
Power of the pen!

So glad you received a response, and changes are being implemented. Thanks for updating!
bkay2000
Original Author
7 years ago
I have always loved that store. I don't buy much there, as they do modern fabrics. I use them for long arming, rulers, etc. They are the closest store to me, as well.

I'm pleased with the outcome.

bkay
bkay2000
Original Author
6 years ago
i just got an email from Project Linus. I thought you might want to see this email:

Hello! I am writing you to let you know that the store called me about your letter and offered to try to make amends. They asked if I wanted time or fabric. I said that I would like 2 days free use of their longarm machine and that is indeed what I did. We had a backlog of quilts to be quilted, 125 to be exact. I do not own a longarm and had just taken classes, so for me it was perfect. I was able to quilt 10 baby size quilts in the 2 days. A small dent in our pile but a dent! I just wanted to let you know that this happened. l know that what they did was not right, but at least they realized their mistake and have tried to fix it for the future.
Maria SimpsonCoordinator for Project Linus

I'm pleased.

bkay
loisflan
6 years ago
That's great, bkay. Thanks for the follow-up.