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Marble Countertop Broken During Install

7 years ago

I’m living the remodel of my nightmares! We just moved into a new home and immediately gutted the kitchen. Everything was going according to schedule until a section of our marble countertop was broken by the installers (in the truck, they didn’t even get it inside!). My fabricator has sent me all over the place trying to find a “match” so they can just cut and replace the broken section— though we already know I purchased the only two slabs remaining in the bundle from our originally chosen stone and no remnants can be tracked down.

This section they’re replacing will be butting up against a large peninsula section that is intact, so a perfect match is required. Is it even remotely realistic to think we can find an adequate match from a totally different set of marble slabs? Do I demand all new countertops now or wait to see if I’m satisfied with the result of the “patchwork”? My project is on hold and I am without appliances/a working kitchen while we figure this nonsense out. I feel like I’m being strong armed into the cheapest fix for the fabricator while doing all the leg work to make that option possible- and it’s their fault! Is there some sort of standard protocol in a situation like this? What is reasonable for me to expect or ask for?

Comments (18)

  • PRO
    7 years ago

    The stoneyard would be in the best position to find "family" from the bundle of your stone; ridiculous to expect you to run all over trying to find it.

    I'd be using my time looking for new slabs.

  • PRO
    7 years ago
    last modified: 7 years ago

    Let them repair it. You have nothing to lose, and that lets your Kitchen be usable in the mean time. If they’re skilled, it will look like a vein, or be invisible. The repair will be stronger than the stone. An epoxy bond is always stronger than the stone. If it looks terrible, you keep looking for all new slabs. But you may want to broaden your expectation. You aren’t going to find matching slabs. You may find good enough all new choices.

  • 7 years ago
    last modified: 7 years ago

    It looks like it is busted into four pieces around a sink cutout so I wouldn't want a repair. Find out if they can locate another bundle from the same lot. Our fabricator - not once, but twice, had an issue with the slabs on our island which required a seam. Our perimeter is from one bundle and the island ended up being from a different bundle in the same lot. We were delayed several weeks but in the end our fabricator made sure that it was perfect and sent us a restaurant gift card with an apology. I would not hesitate to use them again. Things like this can happen but the true test of a business is how they handle issues when they arise.

  • 7 years ago
    last modified: 7 years ago

    I do not agree with The Cook’s Kitchen. It’s one thing to repair a corner that’s broken off or similar. But the OP’s marble is entirely broken in half. The repair will be visible and bother you. An attempt to repair will also be a big waste of time - the OP’s and the fabricator’s. By the time it’s repaired and set, the fabricator will be that less likely to want to replace entirely.

    You will need to find entirely new slabs - i.e. not try to match the existing. There are many gorgeous marble slabs out there. You definitely will be able to find all new ones you like. Sometimes this happens to people and the new slabs are even better than what they had originally.

    I agree that it’s on the fabricator to find the new slabs, but having said that, they may just get the ones that are easiest for them to locate, not necessarily the best ones for your kitchen. I think you should go to the stoneyards yourself to find the marble, but this time with the mindset of all new slabs, not matching slabs. Bring a cabinet door with you.

    While I understand your frustration of being without a kitchen, frankly everyone who goes through a kitchen reno deals with that. Some for months, and they just deal with it. I would not get wrapped up and wallow in not having appliances, etc. It will not do you any good, you might make rash decisions as a consequence, and also keep in mind that this too shall pass. Eventually you will have your kitchen for many years.

  • PRO
    7 years ago

    Get new slabs. I believe there is too much damage and you will have time wasted. There are many options in that pattern. I think you will find another option you are happy with.

  • PRO
    7 years ago

    The reason he's sending you to pick out new material is so he doesn't have to hear about how it doesn't match. Do the repair and see how it looks please.

  • 7 years ago

    I rarely disagree with Joe but I’d start over. And I’d start over with a new fabricator, too, if I got any whining over it. If you let them repair, and you hate it, that’s yet another fight you’ll have to wage. They will try to make you feel unfair and “difficult.” Right now your argument is clean. They ruined the stone they contractually agreed to supply you. I would not muddy the waters.

  • 7 years ago

    If you let them try the repair, I’d make sure you have an agreement in writing that if you’re not satisfied, they will replace all slabs. You want a specific agreement, not just a general (and vague), “oh, of course we’d fix it.”

  • PRO
    7 years ago

    You don't want to start over before you've given them every reasonable chance to make it right. It may be a legal requirement. There isn't much downside to a repair.

  • PRO
    7 years ago

    I am a fabricator. Letting them attempt a repair may be worthwhile. In my shop we would just eat it and replace everything. You will have to approve the stone and if you are fussy you'll probably get frustrated as they broken slabs were always the best possible option. DON'T be the kind of customer that stamps her foot and demands a big discount for the extra hassle. The fabricator is already incurring a substantial loss making everything twice and the occasional breakage is an unavoidable aspect of working with natural stone.

  • 7 years ago

    Breakage is unavoidable. But that is their cost of doing business. They are in a much better position to find a matching slab to be recut then you. Yes give them a chance but they should be working to fix their mistake. If you have a second choice granite discuss it with them nicely. They, and you, may not want to do all the work with the original granite just to end up having to rip it out and new installed. It might be better for all to start new. Accident or not it is their resonciblity to fulfill the contract.

  • 7 years ago

    I wouldnt accept any of it. Look for new slabs, and hopefully, this time, they will be more careful with them.

  • 7 years ago

    They're sending you on a wild goose chase for their mistake? I'd be fine with them attempting to fix it, but I wouldn't be ok with doing the leg work for them. That's their problem.

  • PRO
    7 years ago

    I am a fabricator. " hopefully, this time, they will be more careful with them. " this is an unfair comment. I can personally attest to the fact that occasionally, despite doing everything right and using the best available technique, stone can break. it is an unfortunate aspect of working with a natural material.

  • 7 years ago

    When you purchase the last two available slabs in a bundle, you are not going to get a match with any other stone. You’re selecting all new slabs for it all. Its not pushing the job onto you for you to select all new slabs for your counters! It’s exactly what needs to happen. Sure they could risk ordering in stone that wouldn’t meet your approval, only to have it rejected and then have stone that they spent money to acquire. That could be repeated numerous times, and tie up a lot of capital in stone that you won’t accept.

    The process of any stone search is such that it is the homeowner who bears the burden of finding something appealing that they approve. How many posts have we had about builders who only show a customer a small sample and they never get to look at it or approve their slabs? And they are unhappy with what they end up with. The stone fabricator wants you to select your slabs. That’s better than most builder standard, and not at all burden to be asked to approve your selections. You don’t want anyone else picking for you!

  • PRO
    7 years ago

    I've broken my share and I'm really good at this.

  • 6 years ago

    Did you end up doing the repair? If so how did it turn out?