Have you tried to lubricate with silicon spray?

Too much complexity, therefore too many potential failure points. Replace them with real locks. It won't hurt you to carry another key or two.

Lol. Keypad locks are decimating keyed lock sales. I own "1" key in this world. It's to a car made before push button start. I think the problem I'm having is related to this one design. I've seen some vids that suggest there's a spring inside that shrinks or expands in heat and cold. The spring is used as a "screw" (dumb if u ask me). It's attached to a motor that when spun, moves a plastic ring up and down, allowing the thumbscrew to engage the bolt. Lots of vids on YouTube but no clear cut answer. Once u watch the vids u see how simple the unit is. One person suggested that the motor that moves the spring/screw doesn't get enough movement and carbon/debris builds up at the brushes. in his video he wired a 9 volt battery directly to the motor and ran it hard in both directions. That "May" b a solution but in the process of that he also did what others have suggested, which is pull off the plastic ring and reseat it. This places the tab on the Plastic ring that catches on the spring/screw in a new spot and whatever wear the spring has developed is negated.

I couldn't care less whether elves who live inside the door are outselling keyed locks. Quantity of sales does NOT imply quality.

Traditional keyed locks are simple low-tech devices. They work. Add batteries and motors and the reliability can't help but take a nosedive, especially since all those extra moving parts are small and delicate, and usually made in China.

As for security, nobody can copy a key by watching you use it through binoculars from across the street - to say nothing of so-called "smart" locks that are only as secure as the net servers they interact with.

People have carried their housekeys in their pockets and purses for centuries. If you're really that strongly opposed to something as easy as using a normal key in a normal lock, then by all means enjoy your battery-operated, motorized, cheaply-made keyless locks. Just don't expect them to be as reliable or secure as real locks.

A: My lock isn't "smart" so it can't be hacked. It just uses a digital keypad. it's not online.

B: From all the research I've done, this seems to be a defect isolated to this one model.

C: The neighbor across the street came over to my house two days ago asking for help because she locked herself out of their house (and her car since they were in same key ring). Her cellphone (one of those other newfangled inventions) was in the house as well. Luckily, I don't have keys to keep up with and misplace. Did I mention that our conversation took place over my Ring video doorbell because I was at work at the time? I think she paid over $100 to get back into the house. Poor lady :(

D: If someone is so desperate to break into my home as to wait around for hours or days (with a pair of binoculars) for me to show up to my front door (which I actually rarely use since I usually pull in the garage), they're probably more likely to just kick in my back door or windows first. And while they're spying at my front door lock, they're sure to see both my ring video doorbell AND a security camera looking right back at them. Bwahaha!

Ah, you have a Ring, too. Why am I not surprised?

You might want to read this, this, this, and this.

It never ceases to amaze me how much privacy people will give up, and how much risk they will take on, just to gain a little convenience.

Lol. Oh please. Only a fool puts a camera in a place that u would never want to have something "private" viewed. I can't imagine anyone bored enough to want to see my ring camera pointed at the birds and squirrels on my front walkway. Unless u were REALLY into birds and squirrels. Lol. It's raining out there today. Maybe they like to watch my precipitation! Bwahahaha! 😂😂😂😂

Here's a tip...only put cameras up that are capable of going "online" in "publicly viewable" places. Bam! Problem solved. Or should I have my mailman sign an NDA (non-disclosure agreement) for anything steamy he might see me do on my front stoop while he's dropping off the latest issue of AARP monthly?? Lol!

Soooo much more convenient! Physical keys r going the way of the buggy whip. Lol. It's just this design that's faulty. I had nothing better to do today so I played around with all the "fixes" ppl have suggested on forums and YouTube. I stretched the spring, I reset the plastic part that rides on the spring, I ran the motor for a bit at high speed on straight DC. I greased the rail (suggested earlier in this thread). Nothing fixed it 100%. Oiling the rail (where a groove in the plastic part slides against a metal rail) seemed to help most. It's a widespread problem with this model of lock. I'm gonna stay on Schlage's back until they give me some sort of deep discount on a newer model. The be365 is an old model

I have about 60 of the Schlage BE365 locks on various rental units. Sure beats replacing keys when residents moving out. And no calls from residents about lost keys. However, after 10 years, I finally got a call from a resident whose BE365 failed. The call came in at 1:30 AM Christmas day. At least I got to see Santa Claus making deliveries.