I would ask for a replacement.

I agree, I would not live with it.

Stupid me signed a waiver at the time of delivery that any damage would be my responsibility. I just wanted the damn thing delivered and didn't want to have to wait any longer.

The panels will not cover the sides. Here’s my paneled SZ:

Other side:

Thanks. I did email them right away with pictures of the scratches. The appliance company is reputable and has been around for 80 years. I suspect they will try to buff it out initially and hopefully that works. If not, I do intend on pushing for a replacement of both doors given the damage was on both sides. The reality is they could have avoided this if they carried the fridge depth wide as opposed to width wide. Just bad delivery guys.

If that stainless is gouged like it looks like, you're not going to buff it out.

If those are the hinge sides that you are showing of each French door, with your flush installation you will not see the scratches. I have a BI SZ single door refrigerator with a flush install. The hinge side is not visible when the door is opened as it swings in. However, If they also damaged the outside of your freezer drawer, those will show when the drawer is pulled out. Scroll to the video and notice how the door swings in when the little girl opens the doors.

https://www.ajmadison.com/cgi-bin/ajmadison/BI36UFDO.html

Whether it shows or not, it's damaged AND by the delivery people. Ask for the doors to be replaced, or even the whole fridge.

wilson853 - The installation is a “flush” as opposed to “integrated” installation. The fridge is paneled and it would be similar to Darbuka’s pics provided. So you would see the stainless steel side I would imagine.

We had a scratch on the inside of our SZ and the vendor touched it up and gave us a discount. I don't even notice it and have never given it another thought. May be another option if you are not happy with their buff-out job.

A 'flush' BI install is when the the refrigerator doesn't sit forward of the adjacent cabinets. We have inset cabinets and I didn't want it protruding. This is a separate stainless panel sold by SZ for these types of installations in lieu of a matching cabinet panel. The adjacent cabinets are built 27" deep to achieve a flush install.

I actually thought the fridge would sit proud of the cabinets. If I can install it flush and the doors would still open, then I likely will not see the scratches.

Talk to your KD or cabinet maker to make sure that they understand how you want it to look so that you don't have any surprises. All of the detailed install instructions are on line.

https://www.subzero-wolf.com/products/assets/sub-zero/built-in-refrigeration/qr-sheets/bi-36ufd/built-in-refrigeration-qr-sheet-36ufdo-fi.pdf

What else did they damage in scratching the SZ doors -- door frame, hinges, striker face? One would only expect paint transfer from a wood frame.

This fridge can be installed either flush or proud. It's one of the unique features that SubZero's hinge design allows you to do.

But in order to install it flush, there needs to be sufficient space behind it. Either you need custom cabinets that are at least 27" deep, or you need to recess it into the wall behind it.

Looks really nice, too. We also opted for this installation method

If my SZ were surrounded by a wall of cabinets, like @wilson853 shows above, then I would have expected the fridge to be flush. However, my fridge has counters on either side, with cabs above and below. The contractor couldn’t push it back any further. At first it bugged me that it stuck out a bit, with the metal sides showing. However, after a few days, I no longer noticed it. In the grand scheme of things...

Click to enlarge.

My opening is 26" and the depth of the fridge is 25", so I should have room to make it flush with the cabinets on the right side and wall on the left (pics below). I wasn't sure if with my model BI-36UFDO, you needed to have it protrude out a bit so that the doors would open properly. But from the comments and so long as you have the depth, it sounds like you can have the fridge flush (instead of proud) so that none of the sides show. All you see is the front. If that's the case then I should be ok as there are no scratches on the front.

Here's some better pics of the opening and the fridge.

darbuka, I think that your contractor would have had to do your side panels like the refrigerator on the right. I don't think either way is right or wrong.

@wilson853, I think the space for the fridge is a tad too small. Just a fraction wider, and it probably would’ve been able to be flush. All water under the bridge, now four years since completion of the kitchen. This tiny “defect” has hardly detracted from the function, or appearance of the kitchen.

My KD also pulled mine out to 27" for a flush install.

Yes, Darbuka's could have been flush if the side panels were brought out to 44" apart and then made 27" deep. (assuming this is the 42" french door model)

Yes, @chispa, it’s a 42” FD model.

Darbuka, it is exactly those tiny "defects" why I am having my local KD do kitchen plans for a house in another state. This KD knows me and the details I want/like, so I paid him to do a layout design. All those little details are called out in his plans. I will then have the plans bid at local cabinet shops in the new location.

Your kitchen looks great and I wouldn't change anything if I bought a house and the kitchen looked like that.

Would love to see pics of your final install. How do you like this frig??

Hi Ashley - Looks great. Here's a pic of it finished. This is in my basement - I only wish I had higher than 8' ceilings.

@scheaib its beautiful! Thanks for posting! I know the pain, I have 8 ft too. Do you think the fridge part is big enough considering its counterdepth?

The fridge is plenty big. I put this in for my parents as they are living in the basement. For the two of them, it's more than enough.

@scheaib good to hear thanks!