live wire - can you please explain what you mean be a hack installation? The hood came as one piece. Not disagreeing with you, just asking for more info.....

thanks!

live wire also meant to add that we live in New England, with forced hot air heat. We have a humidifier but unfortunately with a long winter combined with the heating system, dryness is is part of our every day between November and March. While I understand wood needs humidification, you'd think cabinet companies would have better solutions by now? This didn't happen with any of our old cherry stuff......it was ugly, but strong.

I am not seeing the counter issue but when was it installed.? The cabinet issue is a fact of life with wood cabinets painted . Wood expands and contracts and this is what happens when the humidity levels are not regulated. Did Shilo make the hood? That is a mess but then I hate those all the time I much prefer a stainless hood but that does not mean this gets a pass.

Patricia - Shiloh did make the hood, yes. It's beautiful overall but I'm really unhappy with this side....

It’s a mess so Shiloh needs to talk to you about your options. I did ask about the counters and realize this was completed 6 months ago when did you complain about the counter issue?

This does not look like the painted Shiloh cabinets installed in my kitchen nearly 4 years ago! But I do have an AprilAir humidifier that runs in the winter, and always have the AC on in the summer. The workmanship on my cabinets was flawless when they arrived. I also had a good installer and a great guy who did the final trim.

Patricia - my husband and I just noticed the cracks under the counter a few weeks ago. There's a matching one on the other side of the lazy Susan door also. We just had a lot of "touching" up to do. Many of our cabinets came damaged, or with dings. It was really weird - the kitchen designer "paid" for a guy to come who is supposedly "professionally trained" in touching up cabinets. he was supposedly a wizard. my husband and I were confused because we've had a lot of friends complete kitchen remodels and no one ever mentioned the cabinets needing "touching up" or fixing. Our designer assured us it's very common in the industry and typically people "don't even know that the cabinet toucher-upper has been there." i felt like i was being fed a crock of poo, but i went with it after the Shiloh rep came to our house and said the same.

honestly, there were many mistakes made at our house. and we didn't cut corners. simple things like the designer not measuring our kitchen twice, i found measurement mistakes, then she ignored me when i brought them up to her before the cabinets came in. it was very frustrating, especially considering we spent over $20k just on the cabinetry. I'm sure many folks on here spend a lot more, but for us that is a lot of money. The issue is that the "toucher upper" fixed some stuff but it wasn't up to our expectations. and now it all seems to be cracking, peeling, etc and the kitchen designers response to me is "well i better contact shiloh now because it's been a while." really?? our kitchen has been installed for 6 months and you're telling me this? ughhh. thanks anyway for all of the responses....

So amdepippo, how did this ever work out? Did your KD/Installer ever take responsibility for hanging cabinets that should have been returned/replaced? Did Shiloh ever offer any support?

I'm looking at Shiloh/Eclipse frameless cabs right now, and I want to make sure I'm spending $$ with a vendor that will be responsive to issues.

Hope things are going better now!