Houzz is a go between you actually need to deal with the company the products come from.BTW without any info your compalint really has no merit. You need to also keep in mind at this time deliveries are slow and sometimes products are not even available. So contact the company yhat cashed your money and made the product.

I don't know how to do this. My order says delivered on both of the orders. I never received either one and don't have a clue who to contact!! Website runs me around in circles. The worst purchasing model I've ever seen, I don't like to complain, however I have no idea how to contact anyone that could help solve this. Thanks

Go to "Your Houzz" at the Houzz menu on top. Click on "your orders" from the drop down. The merchandise you purchased did not come from Houzz. Houzz makes nothing, Houzz ships nothing. WHERE and from who did the merchandise come?

You go to THAT website, scroll for a "contact us" link, and you state the problem to that customer service. Not to Houzz. From them you should be able to get the tracking number and how and when it was supposedly shipped and delivered. You need all the info, your order numbers date etc. Add your phone number! If they have a phone number, call them.

We feel your pain, Houzz products are not theirs, just as Amamzon products are not "Amazon"

The problem is,,,,,,,,,,,,,Houzz is the wannabe to Amazon, and it's a fail after point of purchase. As is Houzz customer service in general. . There is a reason you see Amazon trucks all over planet earth, and you do not see Houzz trucks.. I hope someone reads this. At Houzz. Get the act together or get OUT of the shopping venue. That's the brutal truth.

If the order is marked delivered and it wasn’t you should first contact the delivery company

see above and contact your bank/credit card. they may be able to reverse the charges since you didn't receive the product.