Is there no silicone/epoxy/whatever in the seam? I just had my counters done and the sink was, I believe, epoxied (maybe silicone) in place in addition to strapped. I can see the tiniest line of clear something between the sink and counter. And oooo boy did it stink and give off VOCs.

@sparkshooter I haven’t been home, but my husband said it stank really bad and he had a headache after the install. I’m so hoping that means there’s epoxy there!! When I’m home tomorrow I’ll feel around the sink - my husband thinks I’m being dramatic about every little thing, so if I ask him to feel around it tonight, have a feeling we might be one step closer to divorce. Thanks!

@Joseph cortlett I was hoping you’d see this! I’ll be home tonight and will check with a steak knife. Thanks!!

This is why I always trust my gut. Look at this!!! We will definitely be contacting them to come back.

Wow!

'At dere's a leaker.

And no, a topical bead of silicone is not a fix. Drop, clean, silicone, and strap only please. Insist.

A proper slight positive sink reveal. No steak knives allowed.

I’m livid. I don’t see any straps when I look underneath either.

@joseph Corlett to top it all of its not level at the seam either. Are they going to have to rip it up to fix that?

Maybe it's just the shadows, but is also looks as if the reveal is off and the sink is slightly angled. The back left corner seems to have a slight negative reveal, but as my eye moves to the right, the reveal becomes positive.

@mama goose no, I agree! When my husband sent me the pic last night that’s what originally caught my attention. The left has no reveal but the right has it ever so slightly. I think it was a last job of the day hack job. They were here til after 6pm and were prob spent.
They also left white stuff (silicone??) all inside my cabinets too. I was so happy originally when my husband sent me a pic of the seam in a different area because it looked great. I don’t feel like I’m being picky...this is just bad. Good news is that we haven’t paid 2nd half yet so we won’t until this is remedied.

"Are they going to have to rip it up to fix that?" Not necessarily. A little deviation from level is acceptable; you want the seams flat without torquing the top.

What do you mean about torquing the top? I don’t know what that means. Both seams at the sink (Front and back) appear to come to an angle at the seam. Like a slight slight angle at the seam. Maybe one side higher vs. the other?? Not sure.

M W:

You can't just bend estone, glue the seam flush, and call it good. Well, actually, you can and that's the problem. If the estone is bent too much and glued, it is "tourqued" and may fail at the seam or elsewhere.

Installers wouldn't even try to bend natural stone; it'll fail immediately.

It's just not a big deal to get tops level and on plane to each other before seaming. It's Installation 101, like siliconing sinks, but apparently these guys aren't there yet.

UPDATE: They came yesterday and they fixed it. They sent different guys and the sales manager came by. They fixed the counter, the sink and some chips and marks that were left on the counter. Said they would cover any damage to cabinets that I noted. So I was very happy with the fix, despite being frustrated that they had to come back in the first place.
THEN We had to call them to come back again today as my contractor noted that the counter wasn’t completely even in two corners. Our contractor noted it while he was attempting to start the subway tile backsplash. They shimmed something and brought it up in a corner. Happy with end result though. Can’t wait for this kitchen reno to be over!! Thanks for everyone’s thoughts!

Did they use the straps for the sink or how did they "fix" it?

Let's see another steak knife test please.