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thinking99

Wrong grout installed and supposed to close on home soon. Help!

4 years ago

We have been going and back forth with our builder that the grout that got installed in a bathroom is not the color we selected. Our selection was TEC Silverado 949 (a color we selected for 2 different bathrooms that both have different tile) but in the bathroom that we see the problem, it appears that TEC Light Pewter 927 got installed. Below are pictures of the Silverado and the Light Pewter. We've shown these pictures to the builder but they continue to say that the installed grout is Silverado.


Silverado 949 (what we ordered)






Light Pewter (what looks like what got installed)






What can we do? We're scheduled to sign papers on Monday.

Comments (23)

  • 4 years ago

    The difference is so slight, I’d let it go.

  • PRO
    4 years ago

    If this is your biggest problem on a new home build, consider yourself lucky and fugetaboudit.

  • 4 years ago
    last modified: 4 years ago

    Maybe it's my monitor but I don't see much difference between the two grouts, both being in the same color scale. Without seeing the entire space it's difficult to see if it's a big deal or not, like was it used in shower, floors, backsplash, etc. You don't say if the Pewter was supposed to be used somewhere else. Is it such a game changer with the other finishes you have in the bathroom?

  • PRO
    4 years ago
    last modified: 4 years ago

    Maybe post a few pics of the entire bath,, so that we can see the "issue' within a context: )? This what bath? A guest ? A kiddie/buddy ? Your master?

    Again.......... the whole bath, please.

  • PRO
    4 years ago

    Sorry not much help here without seeing the issue .

  • 4 years ago
    last modified: 4 years ago

    Sign the papers, move in, and move on. It’s a minor minor MINOR thing.

    Grout in dry powder form is not always exactly the same color after it’s mixed, installed, and dried.

  • 4 years ago

    Different lots will also be different shades. Lighting and tile also play a huge part. As mentioned above I would move on, it very well ay be exactly what was specified.

  • 4 years ago

    Thanks everyone for your comments. Here are additional pictures and more context. This bathroom is the only bathroom that we have on the main floor so it would be used constantly since the main floor is the living room, dining room, and kitchen. There is a bedroom next to the bathroom which we plan to use as a guest room when family and friends visit.


    The tile being pointed out is the shower tile for a walk in shower with glass door. The tile is Arizona Flash White and has a color variation. We went with Silverado grout for this tile as we thought it was one of the lighter gray colors that would provide some definition to the tiles but not break up the tiles too much. From looking at the pictures below, it looks that Light Pewter grout got installed instead (which is a grout color we selected for a medium dark master bathroom floor).


    We feel that the grout in the images below makes the tile look dingy and thus, the whole shower looking dingy. We're just not happy with how it looks. We had Silverado grout installed for a 3rd bathroom which I'll post below. It used different tile called Arizona Gioia in Ash color and does not look as dark the bathroom we're upset about with Ariizona Flash White tile with what appears to be Light Pewter grout instead of Silverado grout which is what we ordered.













    Just to note, the Bronze handles above were changed out to Stainless Steel as that was what we ordered and the builder accommodated in fixing their mistake.


  • 4 years ago

    Here is a picture of our mater bathroom floor that has the light Pewter grout. This is correct. We think the light Pewter that was used in this bathroom was used in our main floor bathroom shower tile which is darker than the Silverado grout that we ordered.



    And here is the Silverado grout in our 3rd bathroom. The Silverado was installed with the Arizona Gioia tile which is the non-patterned tile that runs vertical in the skinny walls of the bath/shower combo. I don't have a closer up image of the bathroom but the grout appears lighter than the grout in the main floor. So, it makes us believe further that the wrong grout was installed in the main bath as it should be the same grout installed in the 3rd bathroom.




  • 4 years ago
    last modified: 4 years ago

    As someone who did a gut remodel, I learned to just accept the inevitable glitches so long as they didn't impact functionality or aesthetics in a major way.

    I also balanced the "harm" versus the cost of making the change. For example, when they installed the thermostat in the living room instead of a more discreet location in a hallway, I had them change it because changing at that point was fairly minor. When they installed a drain which didn't allow the "tile" interface but only a standard drain cover, I lived with it because the cost of installing a new drain system would be unreasonable and so I just found a place that sold beautiful designer drains.

    I think this is something that you need to just let go as objectively - at least from the pictures - it looks fine. Perhaps there is something that you can negotiate with in terms of getting them to do something. Although I was never explicit with my GC I did have stuff in the "favor bank" and so he came through above and beyond.

    thinking99 thanked Helen
  • PRO
    4 years ago

    For what it's worth, I think the grout color in that shower looks great. If you were to do the lighter grout it would blend too much with the groups of slightly darker tiles and those would get washed out and have no definition.

    Ultimately it is your decision on what to do. The problem is - you word against theirs. And who pays for that extra work to regrout it.

    thinking99 thanked Debbi Washburn
  • PRO
    4 years ago
    last modified: 4 years ago

    What does one bath have to do with another bath? I am totally lost, or drank too much wine putting the tree up. Move on, close. It's a nit in the scheme of a build. It is December. ; you won't get in at all if you horse around. : ) I know that from decades of a career that revolves around timetables and fixed ridiculous deadlines. it is a NIT. One you find is impossible to prove. ..............- a total waste of time and energy in the effort. It's not like they installed the wrong top in your kitchen.

  • 4 years ago

    Thanks, everyone. It’s hard for us to let go since it is an expensive tile and it’s not the look we imagined and saw at the design center when we made our selections. The grout color really changes the look we were going for which is light and clean vs dark and dingy.

    We shared out the other bathroom pictures to show that Silverado got installed in another bathroom and the grout is clearly not dark like what the bathroom we have concerns with. The other bathroom picture was to show what the Pewter looks like in another bathroom.

  • 4 years ago

    Are those hand made tiles? Kind of chipped on top?

  • 4 years ago

    Yes, they are hand made. I’m guessing because of the unique edges it will be a more complicated job than usual to fix the grout.

  • 4 years ago

    +1 to the favor bank mentioned above. Great advice. Accept it and move in, and move on :-)

  • 4 years ago

    KW said something I hadn’t thought of: lighting. Of course! Brighten your lighting.

  • PRO
    4 years ago

    Your comparing grout in a bag vs mixed and dried grout. First off nobody can gaurantee that grout will be an exact match to the sample. Grout also looks very different againts different color tiles.


    Your grout colors are withing industry standards to the color chosen so get the idea out of your head that its getting redone as it isnt going to happen especially on the builders dime.


    Building materials arent perfect especially at the price point you are at. As others have said multiple times it is time to move on. When you use the shower the grout will darken when wet anyway.


    Explain the concern to the builders and attempt to get a small credit so both parties walk away happy. As much as in the right you feel the worst thing you can do is get the builder pissed a this point in the build as it will effect your end result.

    thinking99 thanked Brian Gannon
  • 4 years ago

    Thank you, everyone, for your responses. Really appreciate this community's responses especially over a weekend!


    We decided to live with the grout. We found some other concerns which we need the builder to address. One of them is a leaky faucet that has already warped the wood cabinet where the leaking pipe is. There's also a long gap along one one wall between the carpet and the baseboard where you can actually stick your fingers in and feel and see the floorboard. We are hoping these concerns get addressed before we close.

  • PRO
    4 years ago
    last modified: 4 years ago

    The warp is a big deal. Seems doubtful inside of vanity was sealed, and while you MAY have some luck with a nice big pail of Damp Rid sitting under there for a few days?.......? It may not go back to it;s original. Drawers may be an issue. The other? baseboard set too high, easier fix, and paint etc. ...........

    These are trying times : )

  • 4 years ago

    Is this a tract home??

  • 4 years ago
    last modified: 4 years ago

    Im not trying to minimize your issue, I really think that if this is it, move on. Close on your home and start enjoying it. The only time you are ever going to really look at that grout is when youre scrubbing it. If you cant stand the sight of it, you’ll have an excuse to hire someone to clean it for you. lol As for the cabinet, a good contractor should just replace it. Dont get worked up unless he refuses. enjoy your new home