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sfernan1

Should I Demand Damage Refund From Contractor?

4 years ago

About 5 months ago we hired a contractor to change our floors. He claimed he needed to cut the door frames to install, by which I thought he meant to cut them just so the planks would fit.

Instead he cut from 3 to 5 inches off our frames, leaving large open areas.


Each new frame costs $140, plus installation. This is for as total of 7 doors. A lot of money!


Is cutting frames like this standard? If it is not, how does one go about asking for that to be remedied?





Comments (16)

  • 4 years ago

    OMG, thats terrible, and NO, it is not normal. There is a special saw for that and you determine the depth of the flooring and just adjust the saw for that amount. I cant even imagine any contractor would think this is right. I would worry about how he installed my floor.. I also wouldnt want him to do anything more at my house.

    sfernan1 thanked cat_ky
  • 4 years ago

    Can’t stress how important it is to research if someone has an active contractor’s license, and, see if they are in good standing with their creditors like banks, building supply places and also ask for professional references from customers. If they insist on getting paid first for anything or you get some sort of sob story as to why they need your help before they begin the job, RUN!

  • 4 years ago

    Nancy, you are so right. I had an awful remodel experience, largely due, I believe, to the financial situation of my contractor, who I later learned was in foreclosure on her home, and had multiple lawsuits for unpaid debts. If I had only done my homework... Character matters.

  • 4 years ago
    last modified: 4 years ago

    Darn right you should demand he pays. If he won't drag him into small claims court to get the money.

    You Lay a scrap piece and cut it like Stax said. I personally use a multi tool and get a clean perfect cut every time and it's very easy to use and do. The guy is a dope so sue him.

  • 4 years ago

    Take him to court. You do not need an attorney. Your pictures say it all. Also, show the judge our responses and get an estimate from a licensed and reputable carpenter of the description and cost to fix your issue.

  • 4 years ago

    If the rest of the flooring looks as amazing as the second photo, I can't help but think that either something got lost in communication or the plan got changed along the way.

    Please post some more photos of the hacked up doors and the new wood flooring.


  • 4 years ago
    last modified: 4 years ago

    Exactly @ci_lantro. An installer who is inlaying floors (which the picture frame crosses under the door - huh?) would certainly know better than to use a butter knife to hack up the jambs unless they thought they were being removed later by someone else anyway. And you have new baseboard. Is this the whole story?

    I think in this spot, the door was going to be removed to have an open passthru.

  • 4 years ago

    Reply to the comments about this "not being the entire story". The contractor removed the baseboards and said they coukld not be reused, so I bought new ones and had someone else install them, as I didn't trust this contractor anymore. All the doors look like that, some are worse because they damaghed the sides of the frame as well.

  • 4 years ago
    last modified: 4 years ago

    The contractor removed the baseboards and said they coukld not be reused, so I bought new ones and had someone else install them,...

    But it makes zero sense to install new base before the door jambs and casing are sorted out. Because the new base will have to be removed and recut every place where it abuts the door casing. Obviously the new base is too thick to have worked with the old door casing.

    What did the someone else who installed the new base advise regarding the door jambs & casing?

    I would love to see more pictures of the floors. Installed on the diagonal? Herringbone? Engineered wood flooring? More photos of the inlay?

  • 4 years ago
    last modified: 4 years ago

    This shows an undercut door jamb assembly with the flooring slid underneath. It just just allow the new flooring to fit.


  • 4 years ago

    This is one technique for doing this:


  • 4 years ago

    Well, if that is the way they all look, I would buy the other pieces, and have the person who installed the baseboard come back and install all new. That looks really bad.

  • 4 years ago

    Why have you waited 5 months to bring this up? You should immediately have withheld payment to the flooring contractor for this kind of butchery. I doubt you will ever get anything back from the contractor; they've probably changed their business name 3X's by now.

  • 4 years ago

    Because I don’t know anything about building or contracting and he told me that’s what needed to be done to install the floor. The guy is a sleaze ball who would constantly lie about things left and right, and try to lie further when he was caught. He also charged me double the regular price for the floor project talking up a storm about what a great deal we were getting. He uses photos that don’t belong to him on his website. When he wouldn’t show up to work he would claim it was because his whole family was dying of covid, even though his sister is famous enough that I know for a fact that never happened. He ordered 3x as much wood as we needed and claimed the supplier made a mistake and just “gifted” us the rest. I’m sure I paid for it. It was only recently that we hired someone else to install floor in the garage with the leftovers that we noticed the doors were not butchered like that.

  • PRO
    4 years ago
    last modified: 4 years ago

    Cutting door jambs is standard practice but not over-cutting them. The jamb should be cut the thickness of the saw.

    The wood flooring is laid on the floor and you run the blade over it and the floor fits right under there, the picture above shows using undercutsaw, most guys use a multi-tool something like this


    Whoever installed your floors ruined all the jambs.