In June 2021 we ordered Omega cabinets from a local store. The designer did what we wanted and it looked nice on paper.

We received the cabinets in September 2021 and were very excited to finally finish. It turned out that the 2 tall cabinets that come in one piece (oven and pantry) came with the toe kit attached. The cabinets installer could not put up the cabinet. When we asked the designer about that he said, "This is not a problem, just ask you contractor to cut it." The oven cabinet was also damaged (either factory or during moving/delivery). The trash barrel cabinet came with sprinkled pain on it (see pictures).

We were asked to pay the full price when the cabinets arrived at the store. The designer sits in this store and plays the role of the middle man between customers and Omega cabinets. This store does not install cabinets.

Designer said that he will order a new oven cabinet (express order) and talk to the Omega rep to find a way to fix the trash cabinet on spot (the cabinet was already installed).

4-5 weeks later the oven cabinet finally arrived. Again, a bit damaged on the side, and with one side not painted (see picture). Nobody came to fix the trash cabinet paint.

Designer said he can re-order it. Seriously, waiting another 1-2 months? Who can guarantee that the new one will not be damaged? We are exhausted leaving without oven and kitchen sink since September 2021. We told him that we will fix whatever we can, but want the money back for the oven cabinet. That seems to be not an option. They can redo it but so far there is no way to get money back. We asked to talk to the rep but we were told that we cannot talk directly to the rep.

We also find out (when the quartz countertop person came to measure) that the island cabinets measurement is wrong and we cannot fit he cooktop and downdraft ventilation. Designer said, "Oh, you are right. The measurement is incorrect. Just ask your contractor to extend it (see pictures)."

Yesterday, the installer tried to put the oven and speed oven and we found out that the measurements are completely wrong and we need the whole cabinet to be re-designed and ordered again.

And just a small thing compare to the rest of the issues. The cabinet above the fridge was too narrow to fit the fridge and the contractor had to put a filler to make it fit (see pictures).

We need help. These are questions:

1. What can we do in this situation?

2. Can we get in touch directly to Omega cabinets?

3. How to get in touch with the rep?

4. Can we get any money back as half of the cabinets are incorrect. We also spend a lot of extra money to pay contractor to fix things that supposed to be done from the very beginning.

Any suggestions are welcome.

Thank you.