The third photo needs explanation. I can't make sense of it. Pull back & take another photo so we know the context and reason there is a panel between what looks like two cabinets underneath a counter???

First they used a touch up kit and didn’t even try to blend it in. Second attempt was bonding and painting over the cracks, but it looks awful and the paint is already cracking at the seams underneath.

What is 'bonding'?

Paint will not bridge joints (seams?) between framing elements (rails, stiles, etc.) so paint cracks there is to be expected. (Photo #5)

First they used a touch up kit

So the cabinets were factory painted?

Manufacture of the cabinets? What brand & type of paint? Wood species? IOW's brand & specifications of finish & wood species.

We need specifications on the sink cabinet. Without knowing more about the cabinet that was shipped, it appears a mismatch between the cabinet ordered with the type of sink chosen.

Need to pull back and retake the first photo. Is that cracked piece a filler piece?

As to the microwave....it looks much better just sitting on the shelf than after the filler attempt.

What is that white thing on the wall next to the wine fridge? And why such a tall wine fridge? Would have been better to choose an under counter model, continue the counter to the wall and continue the same size height cabinets on that wall.

And why did you go ahead with the counter & backsplash installations before the cabinet issues were resolved?

I commented here:

Your previous thread

We weren’t living in the house at the time the work was being done, but our project manager approved each step moving ahead which i guess he shouldnt have done? yes it was definitely not the right sink (confirmed by a second opinion), but they werent willing to admit it or fix beyond covering up the cracks because they didnt want to rip evetything out (though didnt do themselves any favors with a bad paint job instead of replacing the cracked pieces). Cabinets are CNC (not my first choice, they convinced me to sub them in) so arrived with a finish. Paint does not stick well to them at all- not sure why they decided to attempt to fix them that way. I asked why they chose that fix method and what they intend to do about it since it didnt work but have so far been met with radio silence.

yeah the white thing is hideous. i think they added it to fill the space between wine fridge and wall. wine fridge was ours in our last house and we asked them to build it in, and it just wasnt a seamless fit.

yes crack is in a filler piece. all of them had nicks or cracks. they should have just replaced those instead of filling and painting, right?

Thanks for linking my old thread, i searched but couldnt find it! At that time i wanted to get validation that my expectations werent too high, now that i know im justified to be upset, im ready to know how to proceed so we dont end up flushing our money down the toilet! i honestly want to walk away and find someone else to

do it better, but im not sure how to recoup what weve already paid since the 20k we have outstanding is less than what it will cost to redo. talk to a civil attorney? not sure if i can file a complaint with bbb, atty general, etc if it’s ugly but up to code.

I can't tell by your writing, did the cabinet come in damaged? If not how did they explain the damage? At any rate, do not pay, tell them your filing at the consumer protection agency within the State. You present your side and they present their side. You need to figure out the tear-out of cabinets in hours, and the installation in hours. Typically, it 2 days to tear out, 1 day to replace the board of the backsplash, and 5 days for a good install. Read your contract. How much experience did installers have? Check reviews. Cost of Cabinets? If fillers are required, often the color will not match. Find out the Color of the Cabinet and paint to be used from manufacturer. At the agency, they should have experience with construction projects and assist in negotiating a price. Just my thoughts,

@janremus658 this was over a year ago so a little late for most of that advice.