Thanks @User, it's good to hear your perspective The fabricator did not offer a discount even though they admitted it was a mistake. I'll see if I can get them to offer a discount... right now it's just "sorry" from them.

The edge can be reprofiled and polished on site, no question. Let them decide if that's more work and expense than replacement please.

Thank you @Joseph Corlett, LLC, they told me that they "cannot" reprofile it in place; it's good to know that it is actually possible.

I understand your misery. But. Show us the whole kitchen? I do not find that edge offensive in the least, but I would not pay in full, either. You have the paperwork that detailed the edge? I'd get a deep discount and leave it alone, UNLESS you can show me how it is destroying the look of the whole kitchen. I rather doubt that it is doing that.

If the fabricator agreed to your request, admitted the mistake? His obligation is to fix, or lessen the pain. Assuming he wants to remain in business, and avoid the negative press.

@JAN MOYER the kitchen is not complete yet; the fabricator actually told us they'd be able to pull some stone for backsplash out of our slab, but the day before installation told us it wasn't possible. So we're left with a bunch of ripped up walls and new countertops, for now. (Maybe not the best situation to properly evaluate them.)

Yes, the fabricator agreed to the request, and admitted the mistake. Yes, the paperwork detailed the edge; this is the reference photo I supplied, and how I described it in the signed paperwork. (I tried to "draw" the edge similar to the standard edges in their Appendix A).

I don't want to damage the countertops fixing the edge or scrap them, which seems supremely wasteful. But this is incredibly frustrating and terrible customer service. I'll see today if he's more willing to work with us on it...

Okay, from what I see? What was the plan for the back splash in this material.

Something tells me you may be reinventing wheels. A traditional cabinet and hardware and color? An ogee edge, pretty common in that scenario, would have been fine. I'm more concerned with the possibility of just too many stars, and too much going on, even in a traditional space.

Just an observation from the single pic. If the plan was just to put the granite behind the cook top? WAY to much going on back there.

@JAN MOYER ah, sorry for the confusion. The photo in my previous post was provided to the fabricator just as a reference of the edge type we wanted. We used a different stone, and plan to go with something super neutral for the backsplash (tinted tempered glass probably -- something modern that won't draw the eye from the countertops).

Here's the current state of our kitchen (also awaiting a new stove, which has been on backorder). Eventually I'd love for the cabinet doors to be high gloss/lacquer and more modern, but we have do tackle this a little at a time due to budget.

Edited to add: the plan was for the backsplash to be a 4" strip between the bar top and the main countertop, extending along the wall next to it. But we had them go ahead and remove all the previous backsplash since we thought they'd be installing partial backsplash.

No, you're not making a mountain out of a molehill. You want what you specified in your contract, and what you paid for. You should not have to settle, especially since they admitted their mistake. They should give you what you asked for, what they agreed to, period. It is insulting for a "pro" to suggest that you basically should just suck it up and move on with your life. If you are not satisfied with a discount, have them fix or redo it.

This may not help you, but I like the 1/4 bevel better. I know you paid for and expected different but I think you can make it work. I’d definitely be asking for compensation of some sort - in trade. For instance, my painters damaged my new dryer. Dryer worked but was dented. I decided to take their offer of a free hallway and bathroom paint rather than have them try to fix something. Probably about $600-800 comp IIRC. Be reasonable in your ask, but do make it clear you’re disappointed (and, yes you have a right to be). Good lucto you!

Jan, what are you referencing? The 2nd photo was inspiration for the counters, not the OP's kitchen (I think), and not necessarily inspiration for anything but counters. The photo of the OP's counter in the first post doesn't show hardware or backsplash.

I think the 1/4" bevel looks much better and current than the larger one.

OOPs Yes saw the wrong pic!

I'd leave it alone. The simplicity is perfect with the cabinets. If you want some money back? Fine.

As to not enough left for splash? Either your template was "off" or possible some not great spots in the slab.

The simplest edge is straight ease and polish. What you have? Fine, You need nothing "more" with a glass backsplash, that is certain.

I think the bevel you have is a happy accident. It looks more sleek than the double bevel would have been.

I think a subtle tile in the lightest color in your countertop would be perfect. Maybe a stack pattern to be a little more modern looking than the traditional offset??

I have clients who call this type of mistake a "definite mitzvah" : ) Really. You have one. Total agreement with both above.

@JAN MOYER The backsplash was just another disappointment -- it seems there's a big disconnect between our contact at the fabricator and the actual foreman/people doing the work. But I wanted to explain why the walls are all ripped up. 😅

Our major issue is just the wrong the edge... we wanted a wider bevel to show off more of the stone in the light. It's iridescent with lots of pretty little flecks in it, and we thought a wide bevel would look super cool in the light. My spouse and I actually had an hours-long debate on edge type. My spouse who usually isn't into stuff like this was passionate about the type of edge and how it would show in the light.

I suppose it's fine, but I was actually shocked when I saw it because it wasn't at all what I expected. My disappointment in the edge overshadowed everything else. I'm working through the stages of grief here, I guess! 😅

Well. I don't want to say the dreaded " move on" words. But. You are seeing this without a splash of any sort, and forgive me? I like the idea of not repeating the granite there. You'll be fine.

Tip? Yours is one reno and it is yours. Imagine if these were the adjustments you had to make almost EVERY week since this virus disrupted life and supply as we ( pro's ) know it. You'd,,,,,,,,,lets not go there, right?AU$%%^^&**^%$

@User I just mean that a larger cross-section of the stone at an angle would look neat in the light, and would show parts that you don't see on a flat edge. At least, that was our thought with the edge type we ordered.

And we're adding more lighting, including under-cabinet lighting, as well. :)

Verbo?

She never said " double bevel" She said deeper. For the record.

Actually, the OP did say deep 3/4 inch double bevel (way back in the original post).

It is frustrating to not get what your ordered (in the OP's case) or what you thought you ordered (as on many other threads). It happened to me on the profile of cabinet doors. I almost cried when I saw the doors. Then I looked at them 5 minutes later and realized that they were better than what I had asked for.

Whether this is a happy accident, a serendipity, or a definite mitzvah (I love learning a new phrase!), the OP's kitchen is well on its way to being beautiful.

And yeah, she should ask for a discount just because!

Just be nice when you ask for the very well deserved discount

Fair or unfair........given the help these days, and who may not have read what and the level with which help pays attention?

I can hear the poor guy muttering..... and we ALL have done it/said it and YES we know you paid!! We know you are disappointed!!!

" his teeth are clenched..."grrrr " "Lady, I want your life for twenty minutes when this is my WORST problem"

Not defending him. Just saying, there isn't one of us, in any job, in any field who is perfect EVERY day. : )

Katherine

You can make a reddit thread about the fabricator's behaviour. With photos. screenshots of messages - and ask people for moral support. Making a mistake and not providing a discount is simply rude. Speak out, people should know wich companies don't value their clients!

Photo of your countertop looks fine, but it's about justice

Thank you all so very much for your thoughts on this. I know it's a very small "issue" in the grand scheme of things, but it threw us for a loop yesterday.

Our fabricator is offering a discount now (after I asked nicely). :)

I wish it would have been acknowledged and offered up front, but thanks to the feedback here at least I knew it was appropriate to ask for one.

As I said........ not defending. But it also wasn't Greek tragedy. These days? A small miracle if anything gets installed on time and perfectly glitch free. Lately? It's one or the other. People are stressed....... business owners are major stressed. Help disappears or doesn't show up. Smile, thank him, and in a few week when all finished? It will look great. You may even say" Remember when we freaked out, honey? "

"I think the bevel you have is a happy accident."

Agree 100% with this. I don't like the edge in your inspo pic -- it draws the eye right smack to the edge, not the surface of the stone, and if your counter is what I think it is - Volga Blue - this indeed was a happy accident. That stone is REALLY sparkly when a lot of light hits it, that big obvious bevel would...not be good...

Great that you’re getting a discount (and it’s certainly what they should give you for THEIR mistake….they should have offered). For what it’s worth though, I like the single bevel much better…less fussy.

Honestly, when it’s all said and done, it’s something you’ll never notice in your daily life. I don’t think I have once noticed my counter edge in the 4 years we’ve been living in our new build :)

Katherine- you want what you want. I get it. You’ve now felt your disappointment, but you are smart enough to do the better option by accepting this with a discount. I think many of us have been there or know someone. My best to you! I’m sure you’ll enjoy your new space. 😊

Bummer, but it still is very nice. And look at the bright side: you have a tiny tiny bit more work area!

It's sad that a "PRO" thinks it's okay for a fabricator to agree to produce something, sign off on it on paper, and give you something different and that you should suck it up and accept it without question.

One more reason to remind folks that there are no qualifications to have PRO on your Houzz user ID. It doesn't cost a cent and there is no verification.

"One more reason to remind folks that there are no qualifications to have PRO on your Houzz user ID. It doesn't cost a cent and there is no verification."

You can tell by our posts after reading just a couple days.

By the way: WHO paid /picked/ supervised the fabricator? You or the contractor? If the latter? He is culpable unless you went around him to the fabricator, on your own, and paid the fabricator directly. .Also?

You always, if in ANY way possible want to be on site for install. You could have sent it right back for the correct edge and waited a bit.

I'm sorry your countertops didn't turn out the way you had planned. It is good to "give grace" to others... especially these days. It seems that you were gracious to your fabricator and patient as well. And he did the right thing to offer a discount/refund. I cannot wait to see pictures of your finished kitchen.

Oooo mama that stone is gorgeous! I'd we worried about what that edge would look like in the corners. Would they be rounded like the photo? I'd stick with what you have and take the discount. No one is going to notice the edge over that stone anyways.

Which granite is it? Sooo pretty!

Thank you all! :)

@Barrheadlass the granite is Labradorite Lemurian. 🎉 We love the stone so, so much. It has beautiful iridescent patches and a really lovely dimensionality to it.

I'll be installing under-cabinet lighting today, and can't wait to see it shine. I think that'll take my mind off the edge. 😅

Stop staring at the edge?. The counter is lovely. The edge, is one minimal aspect to the kitchen whole. I'd be more focused on perhaps, going forward, if possible?

Find a way to get a drawer microwave under the peninsula, and get a Broan slide out hood. : ) Is that fridge counter depth? Or is it hanging out?

Just one of the reasons we say.....layout/apps first. first, first, first.

I think it looks fine, but if you paid extra to have the double bevel done, then they should refund the difference, IMO.

@JAN MOYER I'll get there on the edge, it's a process. 😅 I'm sure I'll stop noticing it soon.

I plan to get the water spigot for the fridge recessed, which will help with that issue. I think the angle of my photo makes it look more extreme than it is. Our space is small since we're in a condo, and this isn't a full reno. Little by little, we're working on making the space our own. :)

It looks beautiful. Good that they offered you a concession because of their mistake. Enjoy your beautiful kitchen!

You betcha @Joseph Corlett, LLC! You, for example, along with Jan and others, offer sound advice and are generally good people to have comment!

Some others offer little but insults and don't really help. I think posters should be aware that the pro tag isn't a guarantee of professionalism.

Katherine: You didn’t get what you asked for. No, it’s not a “huge” thing, but when you’re renovating and making SO MANY decisions, having one of them come back wrong is upsetting. Yes, you will get over it and you graciously asked for a discount, which you got. Good that they did that - bad that the mistake happened at all.

Your stone is drop dead beautiful and will be the star of the renovated kitchen. Bravo for choosing something so stunning that no one except you will ever notice the edge. Give yourself time to be upset about this error, be glad they gave you compensation and give them a good review online. Make sure to say the made an error on your edging to warn the next homeowner - but they gave you a discount for it (not a redone edge).

Then move onto the next part of your renovation., I think a light colored glass backsplash is a great idea! Bring home some samples,and get some feedback from your support system here. And you will also hear things to “watch out for” around backsplashes so this kind of error doesn’t happen again.