ZLINE gas range recall

3 years ago

Hi all,

Anyone have any update on the ZLINE gas range recall?

Back in early December 2022, our ZLINE gas range started setting off the carbon monoxide alarm. The gas company came out, confirmed it was leaking CO and we had not been using it since. When the recall came out on 12/30/2022, we registered on the first day.

We haven't heard anything since. I've called zline multiple times to try to get an update. The recall hotline is handled by a separate company that only does the registration. The main ZLINE customer service also has no context.

Anyone got the replacement parts yet? Anyone successful in reaching out to ZLINE to get an update or ETA?

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Comments (3)

Donna
3 years ago
I'm in the same situation. Also asked Zline Customer Service what the parts are that are being replaced. Trying to understand more technically the problem and solution. I keep getting the runaround. When I first used the oven I noticed a strong gas smell. Zline actually told me this was "normal". Just open a window. Doesn't make me trust this company.
Donna
3 years ago
Just received this message from Zline:

This department is currently unaware of the specific parts in the repair kit. We have been told that the repair kit has been certified to fix the issue causing the recall. Repair kits will begin shipping out next week. This is the information this department will be able to provide as of this moment.

Best,
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T
Original Author
3 years ago
FYI, I just received a shipping notification that the repair part has been shipped by FexEx.