Do you have good high quality photos of the slabs before they were cut?

Did you choose the slabs in person? Ask to have them taken outside for better inspection?

I do have picture when i selected it in the store. i could see other fussue but not the crack in the picture.

What picture? What is the quartzite? Honed? Is it Taj Mahal and honed?

And are YOU certain?

"A crack is a broken piece of countertop that is most of the time, chipped, uneven, and widely separated and is usually the result of man-made stresses. On the other hand, a fissure is a part of the stone that resembles a crack, yet it is a result of natural geological formation or mineral crystallization. However, sometimes a fissure may develop into a crack. In some cases, a fissure can affect the soundness of the stone although it’s rare.

To spot a crack from a fissure there are a few different tests you can perform yourself to help spot the difference. One way to help distinguish between the two is by running your fingernail across your countertop. When running your fingernail across a fissure your nail should glide over it smoothly as a fissure doesn’t change the surface of your stone top. When running your fingernail over a crack, your nail will not glide smoothly as there will be a noticeable unevenness. Another way to tell if you have a crack or fissure is by looking at the stone from a low angle, a crack will have two points of reflection whereas a fissure will have one.

Fissures are naturally occurring in stone and help to add character to your countertop, considering this, nothing should be done about them. If you notice a crack in your countertops, you should get in contact with a trained professional to restore it properly. "

"Cracks do not stand up to jostling on roads standing on an A frame trailer, or being carried on a dolley up the sidewalk into your kitchen."

They certainly do. That's why they fiberglass mesh the backs of these types of stones at the slab processor. The stuff coudn't be loaded into a container in Brazil, let alone survive cutting on a CNC machine, without it. The trip to your kitchen is nothing in comparison. Note to the nose-in-the-air all naaaatuurrrrallll stone supporters out there, your stuff couldn't exist without the plastic, resin, and fiberglsss industries.

The stone fabricator/store are guilty of failure to properly set customer expectations and they have to pay for that mistake. The store manager is absolutely bluffing about legal action; sorry, but this dispute is just too small to go that route cost effectively. On the other hand, you're probably stuck with this stone unless you pay more. Maybe a large discount will make the cracks more acceptable.

Joseph, can cracks be disguised and then shored up, for lack of better terms?

Fissures are natural especailly in quartzite. The mesh is there for exactly the reason Joseph explained. So make sure what you see is an actual crack to start but honestly it is the nature of the stone you chose and you post no pics is the"crack" in the same spot as the fissure in the pic. Honestly no way for us to even begin to help without pictures .

Knowing what to look for can help with determining whether you are dealing with a fissure or a crack. Fissures are elongated but extremely narrow openings along the boundaries of crystalline structures in the stone. The visible separation usually remains within the depth of the stone, although it sometimes can go entirely through. Fissures often appear in more than one place on the slab and are rarely straight. Cracks can be narrow or wide, usually only appear in one place on the slab, and may go through the entire depth of the stone. Cracks caused by stresses during the installation process are commonly observed in straight lines near supporting structures.

Thank uou all. This piece has straight crack line in the corner. cracklien went underneath and has mesh and glue trace at the back. they wont do relacement. This piece is right next to my stove. i declined the products and asked them to remove from my house.

Oh boy. That's a crack. What exactly were the manager's resolutions?

Another piece has a even longer crack. and the one in the truck has a crackline went through from sink to the corner. they asked me to accept it and pay for another delivery fee or only return 25 dollars to me without the stones or pay in full of $13k first and them get a new one un their store to get $3500 discount, which means i would probably pay $25k for the countertops.

I'm not a pro but I would try to talk to the owner and if that was unsatisfactory, I'd call a lawyer. You didn't pay for cracked counters.

Edited to add - document everything about this, no matter how insignificant it might seem.

I have no experience dealing with business, particularly this unprofessional general manager.

In my previous house I had a smaller cracked corner like that at the end of a peninsula. The stone was Taj Majal quartzite. It took me over 6 months to notice the crack on a day I was cleaning it and the light was hitting it just right. Mine looked like it followed a vein/fissure, so pretty well camouflaged, and not a clean break line like the OP's photo.

Mine is platinum quartzite. really beautiful stone. i was heartbroken to see so many obvious cracks.

Following

"Following?" Preceding if anyone cares.

"Joseph, can cracks be disguised and then shored up, for lack of better terms?"

When doing crack repairs like this, I prefer to break the piece free completely including cutting the mesh. Now the crack can be decontaminated and filled completely with color match adhesive. Makes for an inconspicuous repair.

I don’t know much about fissures, but that doesn’t look like something nature did.

If the manager can’t come to a satisfactory resolution and you paid by credit card, your CC company may be able to help with the dispute…

The granite waterfall for my island snapped in production. They called me and warned me so I wouldn’t be alarmed when it came off the truck. They fixed it in my yard and now you would be hard pressed to find it.

No way would I have ever let a customer know about that ^.

Haha yes well I knew everyone on the team… But yes ignorance is bliss!

As a countertop company I and can confirm that it’s definitely fissures and is part of the natural stone,

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