Beware….October 25, 2022 I purchased a Buffet table/cabinet for $1899 plus white glove delivery and tax for a total of $2357.04. Pottery barn does not charge you for the product until it has shipped. On November 15, 2022 I was charged the full amount of $2357.04. At the time of purchase the estimated delivery was November 25 to December 3. On November 25 I received notification that the product had arrived at the facility in Georgia. The estimated delivery time was changed to December 3 to December 8. On December 14 I had still not received any additional notification so I contacted Pottery Barn for an update. At that time the estimated delivery had been pushed back again to December 18 to December 23. Upon calling, I was informed by the representative that my furniture was in transit from Georgia to my local facility but it was still on target for delivery according to the current estimated delivery date. On December 21 I received notification that my furniture had arrived to the local facility and was ready to be scheduled for delivery. I immediately followed the link provided and scheduled the delivery for the first available date/time which was January 11, 2023. I received multiple notifications via email and text message confirming my delivery for January 11, 2023 between 7 AM and 9 AM. On January 11 at 10:15 AM when I had still not received my delivery Nor had I heard from anyone about any delays, I called Pottery Barn. I was told initially that they were problems and they needed to reschedule to the next day. I had taken time off from work to be available for the delivery on January 11 and I explained that January 12 would not work for me. After much frustration, the representative placed me on hold to try to determine if they could deliver later in the day and to try to determine why I had not rehearsed anything regarding the delivery not being on time. The representative apologized and explained that it appears they cannot find my furniture. Given that Pottery Barn has benefited from payment for the product since November 15, 2022 and I made this purchase with the representation by pottery barn that I would have the furniture by Christmas, I was obviously extremely upset by this news. I asked for them to escalate the situation and get back to me immediately. On January 12 at 6 PM when I had not heard anything from Pottery Barn I called again to inquire on the status. The representatives did not seem to care or find any urgency in the situation. The response I received was basically we cannot find the product at the facility so “what do you want us to do?” At the time of purchasing this product I made the purchase based on the delivery date. Pottery barn has benefited from the proceeds of the sale for months and has yet to show any concern or remorse for not delivering the product to their customer as promised. I cannot get anyone to call me back, nor can I get anyone to show any sense of urgency to investigate the situation and provide a resolution. I have lost wages from taking time off from work to be available for the delivery. I have spent countless hours on the phone trying to get answers as to why I have not received the product that I paid for on November 15 and was provided a delivery date nearly 2 months ago. I have purchased countless products including custom furniture and decor and have never experienced such fraudulent and deceptive practices from any company. While I absolutely love Pottery Barn‘s product, I am mind blown by the deceptive practices I have experienced with this purchase. I have still not received any answers and this is completely unacceptable. It appears I will need to bring legal action which is extremely unfortunate. Pottery barn, make this right and start implementing stricter regulations with your employees and providers. Your customer service is mediocre at best and your dedicated customers are completely losing faith in your services. (January 28, 2023 still no call or email response, no refund and no delivery)