Guess i was looking for feedback on whether new resin helps.

i did a regen and watched valve and it seemed to go thru cycles. backwash. brine sucking. rinsing. refill brine tank. took 2 hrs. so, it should have soft water?

New resin helps if the old resin was end of life. If not, it's not going to help.

Put some numbers to things please:

What is your hardness level in grains per gallon for untreated water

And then the softened water.

How many people at your house.

Lastly, what is the size, in cubic ft, of the resin in your tank.

I'm going to come back and ask you about softener settings, but let's start with this info.

If you don't have a Hach test kit, you should order one from Amazon and then let us know.

well, i redid it on sat. didnt regen. duh. did a regen today. so, i guess i have to wait for htr to refill. old softener was given to me by friend 10 yrs ago. they had been in house for 2 yrs. it was not a new house. he was going to sell house and thought a new one would help. we have city water. 25 grains. 2 people.