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vickysgarden

David Austin rose guarantee

3 years ago

I had ordered Silas Marner as a bare root rose back in December, but it was not shipped to my zone 5 area until May 12. When the package arrived the rose looked extremely dried out.....in fact, much worse than the ones you see stuffed in bags in big box stores. I soaked it in a bucket of water and planted it, and have been watering and even misting those dried out canes, but after a week, no sign of growth. I contacted David Austin and submitted a return form, but am disappointed that they apparently will not refund shipping costs. Has anyone else dealt with them on a case like this? I have ordered many roses from them over the years and hope to continue doing business with them, but am disappointed by this policy.

Comments (11)

  • 3 years ago

    I asked for a refund because they are sold out of Silas Marner this year....and they were sold out last year, too, which is why I ordered so early (December). I guess I was surprised that they would not refund the shipping cost on a rose that is no good....I guess they feel the customer should just be out that money. I love David Austin roses and plan to continue buying them (I have dozens of them).

  • 3 years ago

    @vickysgarden - Sorry to hear about the trouble with the rose, and the stocking issues. I would say that 1 week is a little soon to call it dead. Could you post a picture or two of the plant as it sits?

    vickysgarden thanked Steve_M in PA
  • 3 years ago

    My Silas Marner arrived on May 12, it arrived with no sign of growth and it looks like it will not survive. I will see how it looks in another week or so, but I'm not optimistic. I'll send a photo of it to David Austin.


    Elizabeth arrived in the same poor condition, I will be seeking a replacement as well if it does not grow.


    I was fortunate to find a potted Silas Marner at a local store, it will bloom within a few weeks.


    vickysgarden thanked Krista_5NY
  • 3 years ago



  • 3 years ago

    I would not give up yet.

    vickysgarden thanked Sheila z8a Rogue Valley OR
  • 3 years ago

    It doesn't look great, but I see a bit of green on the canes at the bottom and left of the photo. I would wait a few more weeks. I am guessing its best chance would be in a warm area, but out of direct sun. And slightly moist soil, but not wet.

    vickysgarden thanked Steve_M in PA
  • 3 years ago
    last modified: 3 years ago

    What zone are you in @vickysgarden?

    My new Austin’s have recently started looking great full of leaves and will soon have buds in zone 7b Alabama.


    Edit : sorry I saw the zone 5 and was not able to edit my post. I think you have a good chance of the roses doing great. I am in a much warmer zone 7b and my .bareroots got their foliage a few weeks ago

    vickysgarden thanked dianela7analabama
  • 3 years ago

    I bought a Silas Marner at a local store, these are recent photos of it. It has a moderate sweet, fruity scent.


    The Silas Marner and Elizabeth from the Austin website still show no signs of growth. I will contact David Austin soon for refund, or replacement next year.

















    vickysgarden thanked Krista_5NY
  • 3 years ago

    Ordered quite a few bare root roses from David austin this year

    All are own root with the exception of two Scarborough fair roses.

    They all arrived late April and all of them are doing great except for the two Scarborough fair,neither one of them even broke dormancy which I found interesting being that they were the only two that were grafted.

    Unfortunately they don't offer Scarborough fair as own root 😕 I'm hoping they will replace them with a different rose but I have not contacted them yet, guess I'm still in denial or mourning 😢

  • 3 years ago

    My elizabeth also did not leaf out. i requested a replacement. other roses i received from them at the same time have done great so far, especially james galway and lady of shallot.