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prathibhat

ENGINEERED HARDWOOD FLOORS

3 years ago

Hello
We just moved into a newly constructed home
We had opted for engineered hardwood floors and now after moving we are noticing lot of dents, scratches, chipping, splintering etc on the floor.
The texture of the floor is also not uniform. Some boards are smooth and some others are rough with lot of deep ridges that might potentially start splintering in the future.
Is this normal? We are very disappointed with the flooring especially since we spent a lot of money on it.
Please advise. Thanks much!!

Comments (11)

  • PRO
    3 years ago

    Please advise

    Discuss with your builder.

  • PRO
    3 years ago

    There is someone here on houzz that is having the same issue.

  • 3 years ago

    Maybe paint it with a finishing?

  • 3 years ago

    Not all engineered hardwood is the same. Large range in quality and durability depending on what you bought.

    Maybe you want to share the manufacturer/brand, collection, model and color, so others who own the same brand can respond.

    Some of the things you show look like damage during installation and while the house was being finished?


    I have engineered european oak floors from DuChateau and don't have any of the problems you are experiencing. Our builder had the floors installed towards the end of the build and covered them for protection. My only issues was painters who did not cover the floors far out enough and we got some over-spray in a few areas, which had to be cleaned up.

  • 3 years ago

    This is what we got

  • 3 years ago

    This looks like the floor wasn't covered after it was installed and while they were still finishing up the house.

  • 3 years ago
    last modified: 3 years ago

    The floor marketing materials lack the info necessary to evaluate the quality. No actual species of oak. No thickness of the hardwood veneer layer. No info on the plywood underlayer. No thickness or specification about the finish. No grade for the hardwood veneer. So many 'nos' in this competitive marketplace points to slapping a Mohawk name on a Chinese manufactured product where the actual specifications can change with each shipment.

  • 3 years ago

    I just googled "Mohawk Tecwood flooring complaints" and this link came up:

    https://www.flooringreport.com/wood-flooring/reviews/mohawk

    Unfortunately not that many happy people with this product. Didn't investigate further to see who runs this site. Always google with the word "complaints". This link didn't come up when I used the word "reviews".

  • 2 years ago

    I was on Mohawk's website & I echo the comments of @dan1888. From discussions here on houzz, I've learned a lot of specs to inquire about when shopping for engineered hardwood flooring. I wanted to review the specs of Mohawk's engineered hardwood flooring, but there was surprisingly little detail on the website. hmmm. . .



  • 2 years ago

    Just a little update on our flooring.
    Its been 4 months since we moved in and we have been calling, messaging, filing complaints on warranty portal etc. The warranty manager initially used to respond but now he does not answer our phone calls, emails or messages. They charged us upwards of 35k for this inferior quality flooring. We have no clue how to get the builder to fix this problem. Any suggestions and advice are welcome! Thanks a lot!

  • 2 years ago

    Have a lawyer send a letter with your requirements. Good Luck.