wow thank you

any comments on their faucets?

Perhaps you can look up the brand on this website: https://starcraftcustombuilders.com/sources.faucets2.htm

They rank many brands of faucets and indicate which ones are illegal to be sold in the US. By the way, if you do not find it there, there is a good chance it is an import without the appropriate credentials to be sold in the US. Many brands on Amazon and Signature Hardware websites, I have been told, fall into that category.

Lots of things can go into price--better materials, better craftmanship, snob appeal, better profit margin for the seller etc. Check out the reviews for the faucets on websites that sell the product.

I understand that people like to save money and DIY, but when I redid my bathroom, I bought my faucets from a faucet supply store rather than the internet. Great decision. (I bought both the wall-hung vanity and very unusual cast metal sink from the internet though). The salesperson immediately realized that there would not be enough space on my sink or countertop to mount my faucets there and that I would need to wall mount my faucets. She saved me a lot of headache.

DO NOT BUY FROM BRASSNA! They have zero customer service. I had issues with 2 of their faucets and could not reach anyone. They are cheaply made garbage.

They are nice products however we could not use them as they failed the plumbing requirements from our village. Brassna couldn't provide the paperwork to support their products, so we had to return them. It took me a good 2 months of persistent emailing to get the refund too.

Do not buy! We have been waiting 7 months for a refund for a faucet. The quality was horrible, and their customer service is even worse. Total scam.

Looks like it's a company based out of Hong Kong running on a Shopify website. Do not buy faucets from a new or no-name company. There are hundreds of these online companies now that will show up on Google. At the very least, it should be a US-based company. Best to go with a reputable company that has all the certifications and been in the market for years. You may save a few hundred dollars but a busted faucet can flood your whole house and cause damages $50k - 100k or more. Think of all your cabinets, flooring... Not worth it. Home insurance will deny claims if the product that failed is not certified or complies with US plumbing standards.

company is a scam! wrong item sent and shipped straight from China! cheap product i could have bought on Amazon for $50 and not $800!!! they are telling ME to pay to ship back zero customer service SCAM!!!

Just an update, it has been about a year since we returned our Brassna faucet due to the poor quality (we made the mistake of paying $100 for the return shipping) and yet to receive a refund. Do NOT buy from them and please know that if you return a product due to bad quality, you will not receive a refund for the original product or the cost to ship it back. This company is a scam. We are out the money for the expensive faucet (horrible quality) and the return.

Go with Delta or Kohler. Delta Champagne Bronze is what I picked for our new build. Here’s the one I picked and the price is reasonable. https://amzn.to/4j7eIS5

I'm in the middle of trying to get a refund from Brassna as well. The front line team is responsive and nice enough, but no refund after 6 months of emails. This is a Moroccan product, and while they are clearly trying to sell in the US market, it is a risk to purchase. Be extra cautious if you are planning thicker stone or stone-like counter tops. The stanchions will not be long enough. Ours leaked at the joint where the nozzle pivots. The sprayer socket is rusting green inside, so kind of grotty when using the sprayer.

Hello, would anyone who has had issues with Brassna please reply with their order number? Their company website is powered by Shopify, so I have filed complaints with them. However, I think if there are multiple people, we are more likely to have a faster resolution from them. Thank you in advance. Hopefully, we can help prevent others from falling for their scam.

Folks, please be careful when ordering a faucet. If the name is not familiar, check to see if it is legal to be sold in the U.S. I highly doubt this brand has all of the certifications required to be sold in the U.S.

I did a deep dive with AI and found this information:

Faucets sold in the US must meet strict standards, including the Safe Drinking Water Act (SDWA) and the Energy Policy and Conservation Act, which mandate certification for lead-free status and water efficiency. Here's a breakdown based on available information:

• Lead-Free Certification: US law requires faucets to be certified as "lead-free" under the SDWA, meaning they must have a weighted average of no more than 0.25% lead on wetted surfaces (effective since January 4, 2014). They must also comply with NSF/ANSI 61 standards, which ensure minimal lead leaching into drinking water. There is no explicit mention on Brassna’s website (www.brassna.com) or in related sources confirming that their faucets meet these standards, which raises concerns. Discussions on platforms like Houzz and GardenWeb note that Brassna’s faucet listings lack specification sheets or certification details, unlike competitors such as Kraus, which provide clear compliance information.
• Water Flow Standards: The Energy Policy and Conservation Act limits sink faucets to a maximum flow rate of 2.2 gallons per minute (GPM) at 60 PSI, and compliance must be certified through testing by an accredited organization and filed with the Department of Energy. Non-compliant faucets cannot be legally "distributed in commerce" in the US, with penalties of $560 per day per non-compliant faucet. There’s no evidence from Brassna’s site or other sources confirming adherence to this requirement.
• Potential Red Flags: Sources highlight a broader issue with some online retailers (e.g., Amazon, eBay) selling uncertified or "contraband" faucets, often from Chinese manufacturers, that fail to meet US standards. These faucets may lack proper testing or certification, posing health risks due to lead or other toxic materials. Brassna’s lower price point—often half that of established brands—has led to speculation on forums about whether they are "too good to be true," potentially indicating non-compliance. Additionally, Brassna’s focus on handcrafted, vintage-style faucets (e.g., unlacquered brass) and lack of transparent certification data align with characteristics of brands flagged as potentially illegal in reports on black-market faucets.
• Brassna’s Claims: Brassna’s website emphasizes "high-quality materials" and "durability" but does not provide specific compliance details for US regulations. Their 5-year warranty covers defects and damage but doesn’t address regulatory compliance issues. The absence of clear certification information, combined with their reliance on express shipping (DHL/UPS) and production timelines suggesting overseas manufacturing, suggests they may not have the rigorous testing or documentation required for US markets.

Kelly W - we had similar issues. Order 6980

Hi @Studio Bond, I'll email them now. I finally just got my refund, it took over a year and countless emails and messages. I also contacted the e-commerce agency in Morocco.

Thanks, Kelly! We ordered an exposed valve thermostatic shower. It was missing some parts and had defective parts that were too small to fit 1/2 inch supply lines. They repeatedly lied and said they sent replacement parts, when they did not. After numerous calls and emails, they sent incorrect parts that were not even close to what was needed. Consequently, our project was delayed over a month and we ended up having to rip out part of a newly tiled shower wall to replumb for a different shower by another company, at great cost. The Brassna shower is completely useless junk.

Do not buy Brassna! I just tested my Brassna faucet and it tested positive for lead! Strong positive! I suggest you grab a test kit from your hardware store and test yours, especially if it is your kitchen faucet.

Separately, I also had problems with customer service for a returned item. After 6 months! I did receive my refund but it took a lot of pestering in my part.

Do not buy Brassna! I just tested my Brassna bathroom faucet and it tested positive for lead! Strong positive! If you have a Brassna faucet I would go to your local hardware store ASAP and get a test kit, especially if it's your Kitchen faucet.

Separately, their customer service is terrible for returns. It took 6 months of regular pressing before I received a refund for a miniature bath faucet. They advertised it as a faucet for a bathtub but it was sized for a laundry sink. I didn't pay close enough attention to the dimensions. So buyer beware.

Is Brassna still on the "no-no" list? I am very tempted given the pricing for their unlacquered brass bridge faucets but these reviews above are giving me second thought.

Do not purchase from them. My faucet failed in 4 months and they just stopped responding to me. They also sent out mixed parts with part lacquered and part unlacquered. Total waste of money.

@Lana Sterling I just tested my Victorian Bridge kitchen faucet we've been using for almost 2 years and found the same. Have you looked into reporting this to any federal agencies or anything? Thinking about doing that myself now having just found this out.