"Am I unreasonable expecting Samsung to fix this problem free of all charges since it was reported within the warranty period and they did nothing?"

I think so. They didn't do "nothing": You reported the problem and Samsung provided advice on how to fix the problem which you say worked. You did not report further problems to Samsung during the warranty period; that was your choice. Now the refrigerator is out of warranty but you want Samsung to fix the appliance at its expense. Samsung has agreed to pay for parts if you pay for labor. That seems generous to me as Samsung didn't have to offer anything at all.

Yes, but they didn't actually "fix" it. They just hid the problem with a reboot. The problem that causes the hangup in cooling is still there. The next time it happened, we were out of the 12 month warranty period so I could not report it again within the warranty.

You wrote "We opened a ticket and their "troubleshooting" advice was to reset the breaker which did work" within the warranty period. Then,"The next time it happened, we were out of the 12 month warranty period". So the problem reoccurred after the warranty had expired. It's a 1-1/2 years out of warranty. What if the problem had reoccurred 3 or 5 or 10 years after the warranty had expired? Would you expect Samsung to pay the full cost of repair then? It appears you're expecting Samsung to warrant the product until a defect shows up, in other words, forever. Even though it's out of warranty, Samsung has offered to pay for parts. Seems generous.

3, 5 or 10 years is a hypothetical. It occurs on average 2-3 times per year, the first time being about 4 months after purchase. Of course, they only have my word for that since I didn't file a ticket till the second time at 8 months.

I am not sure I totally agree with wdccruise. I’m no expert but I think Ken has some valid points. I think if you call and talk to a human you may get somewhere. It may take a few calls. Maybe they’ll offer a one time fix or something. I dunno. But I’d try. Good luck to you!

I'm sorry for your experience. But friends don't let friends buy Samsung appliances. My sister learned the hard way as she didn't consult with me beforehand

@boba1: "But friends don't let friends buy Samsung appliances."

According to CR's survey results, it depends on the type of appliance. Some Samsung appliances can be expected to be reliable, others not.

Samsung ”customer service” is a nightmare, in my experience. Purchased a washer & dryer, washer broke down within a few months, getting it repaired under warranty took hours and hours of frustrating telephone calls & receiving contradictory responses. Never again.

Talking to their customer service reps is extremely frustrating. I got the impression that they have canned scripts that read from. I was told that my washer broke down due to its being ”overloaded” too often. I told them that wasn’t the problem since the washer was at our second home , no children, etc .

I'm still "amused" that Samsung thinks that resetting an electrical breaker every time the freezer stops working is an acceptable solution, and that there is no problem with the fridge. Who would reset the breaker if we were away for a week?

@K Laurence: "I was told that my washer broke down due to its being ”overloaded” too often. I told them that wasn’t the problem since the washer was at our second home , no children, etc"

That's really funny. Who knew that you can't overload a washer installed in a second home where there are no children?

You've owned it for 30 months. That means it has been in your house, out of warranty longer than it was under warranty. Your expectations are not exactly realistic. If the "solution" wasn't acceptable, you had the option of scheduling a service call while it was under warranty. You always have an option of scheduling a service call and paying for it yourself.

Ken, I would get an electrician in and check the outlet that it’s plugged into. I suggest that because we just started having trouble with our freezer and it turns out it’s the outlet, not the freezer.