Did you contact Customer Service or just vent here?

try Mid-America Garden (Oregon)

Yep, sent an email to their CS, and was basically told "tough luck, specify no subs next time" (first time I did it, stupid me). I just wish they contacted customers when they run out of a particular variety and ask for their sub preferences/priorities, instead of sending whatever they feel would work. Anyway, I am not going to think too much about it, there are plenty of other sources. It's just that I spent $hundreds with them over the last 4-5 years, and I placed my order in May this year, way before they started shipping - so I didn't expect them to run out. As for the quality of rhizomes - they say it's been a dry season, that's why they are all "on the small size". Which is fine, but why not disclose it on the website. I'd rather spend my money on something else, or buy three irises elsewhere for the price of their single one. Presumably, plant quality is the main reason why Schreiner's charges more per rhizome than most other sellers.