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KitchensHome Disasters
cris_rush

Installers sealed CAN RING in my quartzite. Need to REMOVE!

2 years ago

We had a very bad experience with our quartzite install. 2 of our 3 slabs were sealed with swipe marks and moisture in them turning them brown. We fought a good two months and they finally replaced them. We are left with our island piece that also has a spot of moisture and a partial can ring from their sealer being sat down. The countertop has been stripped 5+ times, poultice has been applied but nothing is touching it. Can anyone help me get this removed?!!!

Featured Answer
  • 2 years ago
    last modified: 2 years ago

    I had a general contractor who was a real prima donna, and anything that went wrong was always someone else's fault, the under cabinet lighting I picked was stupid, the instructions for this or that were terrible, never anything they did.

    One of the things that I wanted them to fix and they didn't want to, I said I will pay you do do this over the way I want IF you post pictures of this on your Company Website with the caption. "This is a typical example of our Best Work". If you put pictures of this on your website and leave them there and let potential clients see it. I will stop bothering you about it, because that will show that you really think there is nothing wrong with this.

    They did it over.

    Comments (14)

    • 2 years ago

      I should also add that they tried a blowtorch on it as well.

    • 2 years ago

      They need to replace the island countertop.

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    • 2 years ago

      They are not going to. We have fought and fought and we’re tired of the fight. At this point I just want to know if someone has an idea on how to remove it.

    • 2 years ago

      Small claims court is likely less time and effort than you have expended trying to avoid small claims court and has a good chance of achieving a positive outcome. I certainly understand not wanting to expend more time and effort on a resolution, but you should at least weigh the opportunity cost of going to small claims court.


      I wish I could offer more direct help.

      Good luck

    • 2 years ago

      I know it’s hard to understand and maybe we should have taken that route 3 months ago, but if there is a solution that takes me a little time on my end than I want to just be done with it. I do appreciate y’all validating that it is wrong and it should have been fixed but at this point we are really just seeing if anyone has any other ideas that I can do.

    • PRO
      2 years ago

      Have you tried flooding the whole island with sealer -enhancer, to the saturation point? A very very porous stone, like you have, needs a lot of sealer. The enhancer should darken it all up to match.

    • 2 years ago

      We really didn’t want to enhance to make it darker. The other two slabs are light and wouldn’t match the island.

    • PRO
      2 years ago

      Pay to replace it if you cannot make the installer do that. But you need to realistically assess owning this stone. Something that porous is only going to continue to acquire a patina of stains and marks. The perimeter should be replaced also.

    • 2 years ago

      I don’t believe that it being porous is the issue. I believe that the installer literally trapped a wet sealer can mark and a glob of sealer or moisture under at least 3-4 coats of sealer. They kept trying to fix it by adding enhancer.

    • PRO
      2 years ago

      No, it's a porus stone unsuitable for countertop use.


      I hope every day enough people get together to bring a class action lawsuit against the purveyors of this crap. It's a blot on the industry and the NSI is MIA.

    • 2 years ago

      If a blowtorch was used, it isn’t trapped moisture. It’s the stone.

    • 2 years ago

      You don't need an attorney for small claims court.

    • 2 years ago

      Its the stone. Dont believe it? Check out all the similar threads to your problem on this site

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