You ordered Ready To Assemble cabinets and didn’t expect to assemble them??? Was this seriously your installer’s first kitchen ever? The ”missing” sink is from the counter company, not the cabinet place. It gets in your posession when installed in the counter, and the counter is installed in the home.

Damage and delays are a NORMAL part of all tenovations , and should be built into your expectations and timeline. What did you expect without either a kitchen designer or general contractor involved? It would magically all get planned out and come together aith no delays? All in all, you didn't realize the amount of work YOU would be required to do to act as the job GC t yourself. It ain’t TV.

Look, I can not stand that company’s imported products or how they treat their employees, but 90% of this is on you for not knowing what you didn’t know. And not finding out before you went down that road. You have to own a lot of this yourself for having incorrect expectations. And for choosing poorly to begin with. I still cannot get over the fact that you expected RTA cabinets to magically assemble themselves.

First what did you expect from the to go part. IMO Ikea is always the best choice for RTA cabinets but I hve no experience with the company you dealt with and you give no info here as to the plan or who designed the kitchen. How can they supply a counter if not person comes to template . I am really sorry for this experience but we all need to do our part about checking out a company that is not well known and relaiable . As you have experienced sometimes cheap is exactly that. If you had read reviews this could hhave been avoided .

Yep you get what you pay for. But not inexpensive. They planned the kitchen. It says in the beginning of the review. Actually it wasn’t clear that they were to be assembled. And they are known here. I had a referral. I did my due diligence.

As to mr quicklok, if you don’t know what you don’t know and are not experienced remodeling a kitchen I fully expect the assistance of those who do. I don’t watch remodeling shows so that’s not germane. I do expect quality control, good service, accuracy and responsiveness. Three weeks to figure whether to send a part I paid for is ridiculous. And the same no order was coordinated by crag, so clearly their responsibility. Maybe you should reread the post and store your bias

This is actually hilarious. Doesn't know that RTA are RTA.

At no point does the OP say that she knew she was ordering RTA cabinets. You can argue that she should have known, but she didn't. Ease up a bit.

For all the know-it-alls that don't really know it all:

From the Cabinets to Go website:

Re Custom Stock Cabinets: "Our ready-to-assemble custom stock cabinets..."

Re Custom Built Cabinets: " Ships pre-built and ready for installation"

Sounds like there are a lot of quick-to-judge commenters on this site, who don't even bother to check the facts. (But we knew that.)

To the OP: Your posts are rather difficult to read and decipher. You never said which line of cabinets you were buying, so we don't know if you bought the RTA line, or the already assembled line.

You stated that " They planned the kitchen. It says in the beginning of the review. " , when you actually said in the beginning that you had a prepared plan that they updated and confirmed. That means that you gave them an already prepared plan.

And this: " And the same no order was coordinated by crag, ". What does that even mean?

Communication is key, and the accuracy of it should not be taken lightly.

Firstly, I did not and do not see where it states RTA or Ready-to-assemble. I ordered the Charleston in the Euro collection--not that it makes a difference. And, so sorry for auto= . -correct. It should have saif ctg, not crag. Is that my fault too? Lastly, O satated a "prepared plan" which they updated and it took over three hours. Still waiting for parts that I pad for, three weeks later. All about interpretation.

Let me finally say, that the review I posted did not go over the top with regard to the cabinets need for assembly. In fact, I got over it quickly, and stated this. It is really the sales staff, and customer service, or lack thereof that was a total failure. Why should I expect bad parts? Why should I pay hard-earned money to expect bad parts and service? Why lower my standards and expectations? Why should I not have the best of expectations? The sales associates were not informative or helpful. In my business, graphic design, I expect to walk clients through the process in a careful way, so they can set expectations, schedules and make me accountable. What is that you people don't get (with one exception)? Do you not care about how your money is spent, the service you receive? They did the plan and took no responsibility for the poor quality of some pieces, reordering of those pieces, and parts not inculded that ought to have been. I think some of you need reading lessons. Either that or you don't speak English very well.

“Either that or you don't speak English very well.”

Wow! Anyone reading your trope would think English is not your first language. Issues with grammar, spelling and syntax, exist in each of your posted comments. It’s quite understandable that folks reading this thread, could be confused by your verbiage.

You chose to purchase a kitchen without research. Had you done your due diligence, you’d have known what you were getting into.

Having selected cheapo import cabinets…you expected perfection? Even the best semi-custom and custom lines, often arrive at the homowner with damaged or missing parts. Turnaround for replacement of parts can take three weeks…or more. Why? Because you are not their only customer…and, not the only one with issues.

As far as blaming auto correct…proofreading is your friend. Spend a few minutes to proofread what you’ve typed. Make corrections accordingly.

"Firstly, I did not and do not see where it states RTA or Ready-to-assemble."

It says so in the terms and conditions posted on their website, which, when making a big-ticket purchase, should ALWAYS be read, carefully and completely, before placing an order: "Cabinets are delivered unassembled. Claims for shortages or damages must be made upon receipt. The buyer is responsible for final inspection. Concealed damage claims (damage found after unpacking) must be made within 10 days of receipt of product..." etc. Their customer service may well be slow, unwieldy, and clueless, but that part was clear.

My review clear and concise. They aren’t cheapo, but solid wood. Again, why should my expectations be lowered when spending a lot of money? Why should I not expect assistance (as I am not a kitchen pro), clear communication to set My expectations, and good service? By the way, is cheapo I. The dictionary? What a jerk

FYI, yup, it is:

DictionaryDefinitions from Oxford Languages · Learn morecheap·o/ˈCHēpō/INFORMALadjective

1. inexpensive and typically of inferior quality."a cheapo guitar"

noun

1. something that is inexpensive and tyically of inferior quality."higher quality shoes wear more slowly than cheapos"

Great!

When we had our kitchen gutted and redone, I spent a lot of time here learning. Then I contacted three companies which make the type of cabinets I wanted. Each created a plan and estimate, and I chose one.

The Certified Kitchen Designer came out and measured my kitchen and tweaked the plan (we were living overseas). He recommended a contractor and helped with appliance, tile, stone, plumbing and hardware selections. All of that was completed four months in advance.

The CKD hired the installer and personally marked the walls to indicate where everything was to go. He intervened with the general contractor when needed. He got more shelves delivered when I needed more.

Was the person who planned your kitchen a Certified Kitchen Designer? Did s/he measure your home in detail?Of course all of this costs money, but that is how you avoid problems. You say you spent a lot of money, which is relative. An average kitchen remodel today is something like $85k: some are less, some are more.

You chose a company that is known for low-quality, budget, imported cabinets. That means there will be delays because everything comes from overseas, which also explains why they don't speak English well.

And yes, that is on you.

My review clear and concise.

If your review is clear and concise then your spell checking and grammer checking is not clear and concise. Your sentence I just bolded shows what we are all trying to tell you.

I put in a custom kitchen that I designed with the kitchen person. He came out and measured everything. When a few of the cabinets came in, they were incorrect. And there were a couple of missing finished panels. And yes I had to wait to get the replacements. And then I had to wait for his crew to come install them. It happens. And that's with a custom kitchen and not an RTA cabinet line from China.

I don't know - I poked around on the C2G website and it's not even close to being readily apparent that these are flat pack / RTA cabinets.

That the "custom stock" cabinets are RTA is clearly shown, and said, on the cabinet homepage:

Note symbol and words on right of image. It further says, underneath this, that "Our ready-to-assemble custom stock ships quickly...", along with saying, in terms and conditions, that the cabinets are shipped unassembled.

They also clearly state that their "custom built" cabinets (right side of cabinet home page) arrive pre-assembled.

OP chose the product, "Charleston" that is included in their "custom stock", RTA lines.

How much more obvious does it need to be?