The Signet is a high end door, combine that with the finishes along with a transom and sidelite, and I'd say no, that doesn't sound unreasonable at all. Its a very nice door.

As for the sales part, most of the sleazy guys are going to ask for a bit more time than an hour. You should also be able to gather via reviews, etc if it sounds like a particular company is known for those tactics.

Personally I wouldn't put an hour meeting into that territory at all, in fact I'd suggest that if you are spending $13k you really want to make sure that you fully understand what you are getting in terms of the product, installation, the company offering it, and an accurate price taking all of that into account. Something around an hour give or take sounds about right for that, it also gives you a good oppotrunity to form an opinion on whether or not a company and its people seem trustworthy, knowledgable, etc.

I have a ProVia $10k window that is a problem. Company and installer have been dragging their feet on this for a long time. I do not recommend the company.

Ours is a custom made Provia door, took 2 months to get. Paid about $6500. Must be an authorized dealer/installer.