If you pull on the strings do they continue to fray? if you rub the sides do new frays begin to occur. ive not had this experience so i wouldnt pay the balance until it has been fixed by installer and you sure that it wont keep reoccuring

IMO, you are getting a total runaround! This fabric should have been cut with a "hot knife" that would have sealed the edges. Or maybe the company is using an inferior fabric.

Have you paid in full yet?

Hi Emily and Mary Elizabeth, I am afraid that the fabric will keep fraying if I pull. They said they will only come back to cut them off with a scissor. The installer started to do it for a few shades but stop because he said he will be doing it all night if he did it for all of them and told me to take it up with the company. But those cuts with the scissor doesn’t give a person straight cut and it looks crooked if you look at the edges. And said the frays are ALL NORMAL with all shades, which we disagree. They said the solar fabric and light filtering fabric are all cut like that with no seal required. I am beyond frustrated as these are new shades and $$$. The fabric is Textile 3000 Net solar screen and Mesa light filtering.

I have solar screens, and yes there have been a FEW random threads over the last 12 years! NOTHING like your picture!!

I had cheap IKEA solar shades with no frays. Upgraded to custom- no frays. Used same vendor (budget blinds) again for my office and no frays. This seems off to me.

Looks terrible--you need to have them removed and replaced. Or removed, get your money back, and use a different vendor. And/or a different product.

Tell the shop you'd like to speak to the sales rep of this manufacturer. Keep calling and buggin until it is taken care of.

Would you mind sharing who that company is so we can beware of the poor quality. I'd like to know just to stay away from them.

Totally unacceptable. Should never have left the shop much less installed.

Now, you have a bunch of holes in your woodwork that may or may not be in the right place when you get replacement shades. I would be very leery of replacing them with the same brand or even buying shades from the same shop. Not when they sent out this kind of crap and then try to blow smoke.

Roller shades should have some anti-fraying product or process on the edges. If you fail to get any satisfaction from the seller, you can find a product called "fray-check" in fabric or sewing stores.

Not accesptable in no way . Cancel the payment if you used a credit card and let th e seller know you did so . This is never going to be fixed with a pair of scissors .

This is the response I received from the rep after expressing my disappointment with the product.

Am I able to share the company details here?

The materials involved is also attached in case anyone have experience with this type of material or brand.

B.S. They should never have left the shop like that. You bought new shades. Cancel the order, demand your money back and find someone else. Or ask them if it is ok to put the pictures of the shades, and the reaction to the poor fabrication on their Facebook or Instagram page and ask what other people think. If they do not have their own page, put it on yours and Tag them

@millworkman unfortunately, all the shades have been installed and we paid 50% down.

From the 2 emails responses, they are only offering to come back to cut the frays. There are shades with snagged pulls and another with crimped fabrics.

Is it the norm to cut roller shade fabrics with a hot knife/cutter so that the edges are sealed?

I requested for a replacement of the shades but haven’t heard back. Will update everyone here.

Thank you to everyone here for your support.. ❤️

Not ok. I have solar shades on 14 windows and no fraying to be seen. (Even with my cheaters on!)

This is what we call bullshit

It's not a NORMAL condition

He's "been in business longer, knows more than you"? He won't be ...... and not for much longer

You want them ALL replaced, and if in same condition on replacement? They can take it up with your attorney, who will get all your money refunded after you refuse to install all the product

None of my custom roller shades had any fray on them every after 8 years of daily use. You put 50% down but have you paid the other half? I would certainly not pay the other half. Tell them that they need to remake all of the shades. Running around with a pair of scissors is not normal for any installation process. Have you called the manufacturer or are you only dealing with the owner of the store that you purchased them from?

That is not normal. This type of damage comes from the fabric scraping against the operating clutch and occurs when the fabric is not properly installed on the roller or was cut too large of a width. This can also occur if the roller shades were not laid flat during shipping/delivery/storage and the fabric has shifted to one side on the roller head due to gravity. If these are factory produced roll shades its extremely rare that they would be cut incorrectly or misaligned, and there is no way that they would have left any reputable factories quality control department with fraying fabric.

DO NOT pay the other 50%!!!! Demand satisfaction, or have them taken out. Ridiculous, as everyone here has said.

In regards to one comment on using "Fray Check" - that is NOT a solution to this issue.

It is not an invisible product, and it won't do anything about the problem with the shade fabric that is already frayed.

" @millworkman unfortunately, all the shades have been installed and we paid 50% down. "

They do not get the other 50% and call your bank or CC company about the deposit. You need to stand up for yourself, no one else will.

Don't do anything yourself to the shades to remedy this problem. If you do, you will void any warranty, they will say you made the situation worse, it is .your fault not theirs.

Update:

I spoke with Texstyle Sales who is the manufacturer of the fabrics and material supplier and provided them with the requested information and email chain where the business/marketing manager and the rep repeatedly stated that the fraying is normal and will be resolved by cutting with a scissor. Texstyle tech and customer support both said using the scissor is not recommended.

I wrote back to the shades fabricator and requested to have all the shades remade with QA control or a full refund.

I contacted the payment company and gathered documents and correspondences and am ready to pull back payment. I hope I won’t have to go this route. 🙏🏼

The fabricator is a well established and reputable company with a large impressive portfolio ranging from commercial, hospitality, and residential, etc.; specializes in all facets of window solutions business. Location I used is on Rt 22- NJ. Am I able to disclose more details so others can be aware?

Will update everyone on how our case is handled!

Many, many thanks to each and every one of you for your invaluable input and warm support. ❤️